Head of Client Partner (VP/Sr. Director)

Customer Service United States


Description

Do you thrive in a fast-paced and dynamic startup environment? Do you want to collaborate with a talented set of colleagues who are passionate about delivering value to enterprise customers?  Join a supportive and collaborative team dedicated to helping Fortune 500 clients discover, organize, catalog, protect, and govern their cloud and on-premise data assets using Privacera platform. 


We’re looking for: a highly motivated customer-centric individual that can take on an array of responsibilities at a fast growing company. You will lead Privacera’s Client Partner function and act as a player-coach to build out a high performance global team focused on driving value for our customers. Reporting into the Senior Vice President for Customer Experience the focus will be leading a successful and highly motivated Client Partner team.

Your responsibilities will include:  

  • Building  relationships with C-Suite executives.
  • Driving  product adoption and usage
  • Driving upsell and cross sell opportunities
  • Willing own customer satisfaction, retention and expansion
  • Owning  and drive quarterly executive business reviews
  • Being the voice of customer within Privacera and drive customer centric culture
  • Driving a results-oriented culture with a strong focus on service excellence, execution, speed and quality.
  • Leading and developing a team of leaders and implementing great people and performance management practices across the organization.
  • Motivating, mentoring, and leading the best Customer Success Manager talent to achieve against all agreed KPI‘s.
  • Collaborating with Global Account Business Segment partners, including: Sales, SalesOps, Professional Services and Marketing teams to achieve joint targets.
  • Identifying and implementing strategic opportunities to constantly improve customer experience.
  • Continuously refine strategy and operating model for Customer Success Management.
  • Defining and evolving engagement strategy with Account Executive Management team in line with agreed Roles and Responsibilities to achieve maximum productivity and customer satisfaction.
  • Success including roles and responsibilities, customer segmentation, coverage model and engagement model.
  • Surfacing opportunities to constantly improve the customer experience.
  • Innovative thinker with a passion for problem-solving.
  • Continuously monitor and manage customer health to identify churn risk early and drive higher retention.  

Core competencies:

  • Ability to manage influence through persuasion, negotiation, and consensus-building
  • Ideally combined background of post-sale and sales experience
  • Strong empathy for customers AND passion for revenue and growth
  • Deep understanding of value drivers in recurring revenue business models
  • Analytical and process-oriented mindset
  • Demonstrated desire for continuous learning and improvement
  • Enthusiastic and creative leader with the ability to inspire others
  • Excellent written and verbal communication skills
  • Demonstrate critical thinking skills 


Your experience should include: 

  • 15+ years experience in leading sales/ account management organizations
  • Strong Data Governance and security experience.
  • Proven experience in teaming up with business professionals with responsibilities to meet and exceed financial targets for customers, contract negotiation, and account retention preferred
  • Experience in an environment where cross-functional collaboration is essential to accomplishing goals and objectives.
  • BA/BS degree in Business or related field
  • Willingness to travel as required

What we offer: 

Joining the Privacera team means you are embarking on a journey with a passionate group of people building important technologies for the enterprise industry. Let your ideas, experience, and expertise help shape the future of data governance and security.

  • Competitive medical, dental, vision coverage
  • 401k, FSA, HSA plans
  • Unlimited paid time off
  • Flexible remote working policy
  • Office snacks
  • Team off-sites
  • Stock options at an early stage growing startup

Company Overview: 

At Privacera, we are solving deep security and governance challenges across hybrid cloud environments. Enterprises are moving data to the cloud at a rapid pace and enabling multiple cloud services to enable the use of their data. Enabling the right users to have access to the right data is a significant challenge in this cloud-based architecture. Privacera’s solution enables a single pane of glass for enterprise visibility of data and enables centralized controls over data in the cloud. Privacera is growing rapidly via the intersection of the two hottest trends in the enterprise industry;  enterprise data moving into the public cloud, and the need for security, governance, privacy which are becoming table stakes in every industry


Company Culture:

Our corporate culture is built on the core values of openness, product excellence, and customer-centricity. We encourage team members to practice open communication, move fast and break old molds in our journey to build the best products in the world. We are a transparent, customer focused team that collaboratively gets things done.


Our Commitment to Diversity and Inclusion:

At Privacera, we are committed to building  a diverse and inclusive culture where our teams can thrive. It is our priority to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Candidates looking for employment at Privacera  are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.