Description

Project Resources Group is currently searching for an outside plant expert for our Damage Field Investigator role in the Matthews/Monroe, NC area. Is that you? This may be the perfect fit if you are self-motivated, organized, and comfortable with an on-call schedule. 

On a typical day, you will be responsible for the following tasks:

• On-site investigation of underground and aerial cable plant damages.
• Learning, understanding, and being able to utilize State Dig Laws and Statutes, excavator requirements, NESC standards.
• Develop a professional working relationship with the client, their contractors, technicians, management team, and other personnel.
• Develop a solid working relationship with the client’s locate company and exchange investigation information.
• Conduct interviews on damage sites with contractors, technicians, witnesses, police, homeowners, etc.
• Professionally photograph and process the damaged scene to accurately portray and determine liability.
• Work with the client and contractors to obtain and write up job repair costs from the damage.
• Compile all investigation material and email it to the local handling office.
• Assist Claims Recovery team post-investigation.
• Develop and maintain monthly market reporting and lead meetings with clients to review.
• Maintain a working knowledge of the entire PRG claims process.
• Other related duties as assigned.

You should possess the following skills and abilities to be successful in this role:

• Prior experience in the cable TV/telecom experience, preferred by not required.
• Must possess strong customer service skills in written and verbal communications.
• Proficient in MS Word, Outlook, and Excel, as well as an ability to navigate a variety of operational tasks on a computer.
• Prior experience with investigations, is a plus.
• Reliable and presentable personal vehicle with valid driver’s license and current insurance; min BI/PD 100/300/100.
• Knowledge of the cable industry and/or utility locate industry.
• Move to the front of the line if you have telephone industry experience, including equipment and job costing.
• Flexible work schedule.
• Claims background is a plus.

PRG offers the following perks and compensation:

• $48K to $54K per year.
• Mileage reimbursement for vehicle use.
• Health benefits include medical, dental & vision for you and your dependents on the first of the month following your start date.
• Company-paid Short-term Disability benefits after one year of service.
• 401(k) Plan on the first of the month following your start date with a safe-harbor match after one year of service.
• Supplemental Life Insurance is offered for you and your dependents.
• ClassPass shared cost membership is offered to each employee.
• Paid time off, holiday pay, and a floating holiday so you can enjoy time with your friends and family.

Project Resources Group is an equal-opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Reasonable accommodations may enable individuals with disabilities to perform essential functions.