Medical Office Receptionist
Healthcare Without Rival
$1,000 SIGN ON BONUS
Full-time Medical Office Receptionist
10 Hour Shifts: Shift A 7a-5:30p and Shift B 8:30a-7p
Weekend & Holiday Rotations (approx every 4 weeks) Required
Premise Health is the world's leading direct healthcare provider and one of the largest digital providers in the country, serving over 11 million eligible lives across more than 2,500 of the largest commercial and municipal employers in the U.S. Premise partners with its clients to offer fully connected care – in-person and in the digital environment. It operates more than 800 onsite and near site wellness centers in 45 states and Guam, delivering care through the Digital Wellness Center and onsite, near site, mobile, and event solutions.
Premise delivers value by simplifying complexity and breaking down barriers to give diverse member populations access to convenient, integrated, high-quality care. We offer more than 30 products, delivering the breadth and depth of care required to serve organizations' total populations. The result is healthcare that meets the needs of members and their families, helping them live healthier while lowering costs for organizations.
About the role:
Provides support for a busy healthcare call center. 10-hour shifts with weekend and holiday rotations. Call center hours of operation 7:00 am – 7:00 pm.
- Organizes and maintains a filing system for patient charts, including generating chart numbers, filing, and pulling charts.
- Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel.
- Schedules appointments and enters appointment date and time into computerized scheduler.
- Conducts reminder calls to all patients.
- Greets and directs patients, salespeople, and visitors.
- Registers patients by verifying that patient's record is up to date and accurate. Makes appropriate changes in computer system and on patient's chart.
- Coordinates referrals for patients through insurance and other physician offices or specialists.
- Prepares all billings in computerized system for processing by finance.
- Collects payment from patients and reconciles daily cash reports.
- Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
- Ability to identify and solve problems in a timely manner; gathering and analyzing information skillfully, developing alternate solutions.
- Exceptional interpersonal skills; listening skills are essential while remaining open to other ideas and trying new things.
- Conducts self with professionalism and in a tactful manner, treating others with respect and consideration.
- Follows through on commitments.
- Strong customer service orientation, responding quickly and appropriately to customer needs, and managing difficult or emotional situations.
- Demonstrates ability to perform and maintain Annual Competencies.
- May require other duties as assigned.
- One year certificate from college or technical school with concentration in front office support for medical settings
- At least three years’ experience in an occupational health clinic or ambulatory care clinic or office.
Premise Health is an equal opportunity employer; we value inclusion, and we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
To support Premise Health’s commitment to the safety, health and wellbeing of our team members, clients and patients, Premise Health encourages all new team members to be fully vaccinated and up to date with a COVID-19 vaccine. Where applicable state or local laws or a client require, individuals who are offered and accept a position with Premise Health will be required to provide proof of vaccination in the form of a CDC vaccination card as part of the pre-employment onboarding process. **Except where a reasonable medical or religious accommodation can be granted.
*As permitted by applicable law.