Operations Manager (Detroit)

Operations Brownstown Twp, Michigan


Are you looking for a forward focus environment where you are continually challenged, and the atmosphere is affirming? Do you want to be a part of a team where you are often out of your comfort zone, but you wake up excited to go to work each day? How about a place where people are growing because they desire change and growth is modeled and expected?
Premier Trailer Leasing is a 'USA Today Top Work Places' and one of the largest trailer leasing and rental companies in the nation, specializing in long-term leasing and short-term rental services for over-the-road vans, flatbeds, refrigerated equipment and chassis with an inventory of 60,000 trailers and a growing network of locations across the United States. At Premier you will find an environment where you are seen, heard and valued. Join us and experience what it means to live a culture of C.A.R.E!
Directly accountable for the operations of the branch,  you will be responsible for conducting trailer inspections, maintenance management, assisting with customer applications, forwarding customer rebills and direct customer communication, including trailer and parts inventory, and providing reports on these assets.
This position requires confidence, independent action, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them. A well-suited candidate will respond and adjust quickly to changing conditions and come up with practical ideas for dealing with them.
  • Inspection of trailers making sure they are safe as well as DOT and other industry regulation compliant.
  • Coordinate all work needed to be performed on trailers with vendors as well as ensuring the work performed follows Premiers’ policies and procedures.
  • Manages and reconciles all equipment inventory both out-bound and in-bound gate activity daily (Yard checks).
  • Assists in the transportation of equipment between branches as well as to customers and vendors.
  • Vendor Negotiations & Management 
  • Customer Setup, Service and Support
  • Assist with AR collections.
  • Responsible for the cost control of the branch.
  • Daily administrative paperwork and filing along with answering phones, responding to emails and assisting customers.
  • Occasional after hours and/or weekend hours required.
  • Support other departments/branches as needed.
  • Firm understanding of all trailer models and components.
  • Well organized and detailed with the ability to prioritize and problem solve.
  • Strong customer focus and ability to manage customer and vendor expectations.
  • BA or four years' experience in trailer leasing industry.
  • Excellent communication skills, self-motivated, self-starter, sense of urgency, personable and organized.
  • Ability to drive personal automobile.
  • Willingness to travel as needed.
  • When needed physically inspect trailers inside and out (Must get in the trailer as well as underneath the trailer).
  • Walking up and down flights of stairs as needed as well as continually walking the yard.
  • Proficiency in Microsoft Office Suites - Word, Excel, PowerPoint and Outlook.