Director, Functional Services

Functional ServicesRemote, United States


Position at Premier Research

Premier Research is looking for a Director, Functional Services to join our Functional Services team. You will help biotech, medtech, and specialty pharma companies transform life-changing ideas and breakthrough science into new medicines, devices, and diagnostics. What we do is profoundly connected to saving and improving lives, and we recognize our team members are the most valuable asset in delivering success.  

  • We are Built for You. We are here to help you grow, to give you the skills and opportunities to excel at work with the flexibility and balance your life requires.  
  • We are Built by You. Your ideas influence the way we work, and your voice matters here.  
  • We are Built with You. As an essential part of our team, you help us deliver the medical innovation that patients are desperate for.  

Together, we are Built for BiotechSM. Join us and build your future here.

What You’ll Be Doing: 

  • Responsible for the oversight of recruitment and line management of data operations staff including staff resourcing, communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing policies, procedures, and productivity standards
  • Build and maintain long-term rapport and relationships with customers to ensure their expectations are continuously exceeded
  • Develop plans and processes which reset the bar at a higher level and move past organic or incremental improvements as the measure of success
  • Supports business development activities by taking ownership of project costing estimates, proposal reviews/change order management and proposal defenses
  • Manages the resource allocation and utilization for his or her team in conjunction with the project goals for the department
  • Administers financial compensation for direct reports and proposes adjustments (e.g., promotions, market adjustments, etc.) to departmental senior management

What We Are Searching For:

  • Bachelor's degree, or international equivalent from an accredited institution, preferably in a technical, programming, clinical, biological, scientific, or health-related field, or equivalent combination of education, training and experience
  • 7 to 10 years of people management with proven ability to supervise staff, encourage teamwork and develop team capabilities.  
  • 7 to 10 years of practical experience managing clinical trial data or commercial clinical trial management systems and/or electronic data capture products. Clinical operations experience preferred.
  • Ideally has experience within the Sponsor-Embedded / Functional Services Provider model 
  • Proven ability to drive a successful customer experience through positive customer interactions, provision of quality and timely deliverables, and task ownership

Why choose Premier Research?

  • Premier Research is more than a company – it’s a community of people that truly care about one another, about our clients, and about our mission of furthering research to improve the lives of patients in critical need.  
  • Our cultural anchors – Caring & Empathy, Empowerment, Aspiration, One Team – mirror the flexibility and trust that our team embodies. As a Premier team member, you have the power to make an impact, regardless of job title and location. 
  • Our dedication to biotech and specialty pharma is unlike any other. We provide our staff with innovative technologies and continuous learning opportunities so that they have the tools they need to be successful. 

Because we are transforming life-changing ideas into new medical treatments for a diverse population, we require the perspectives of a diverse staff thinking creatively, challenging ideas, and solving complex problems fearlessly. Through a commitment to diversity, equity, inclusion, and empowerment, we create a community of belonging that welcomes differences, fuels innovation, and better connects us to the patients, physicians, and customers we serve.

We hire people that add to our culture, then invest in developing skills and abilities. If you are excited about this role, but your past experiences do not perfectly align with the position as described, we encourage you to apply anyway. You may be exactly the right candidate for this role or others.

Premier Research is proud to be an equal opportunity employer that is compliant with all federal guidelines. All qualified applicants will receive equitable consideration without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or veteran status.