HR Systems Administrator (Workday) (Remote)

Information Technology United States


Position at Premier Research

Premier Research helps highly innovative biotech and specialty pharma companies transform life-changing ideas into reality, targeting unmet needs in analgesia, neuroscience, oncology, pediatrics, and rare diseases.

 We’re looking for an exceptional HR Systems Administrator (Workday)  to bring your passion to our team. You will be encouraged to grow professionally and personally while enjoying cross-functional partnerships with genuinely supportive colleagues, regardless of location or seniority. Most importantly, you will be using your skills to bring tangible hope to critically ill patients around the world. This position can be based remotely anywhere in the US.

At Premier Research, we are science-minded and heart-centered. Join us.

HR Systems Administrator (Workday) is responsible for technical support of Premier’s enterprise software and information solutions product suite. This role will be responsible for ensuring performance and reliability of the Workday HCM system through day to day health maintenance and ongoing improvement efforts. This role will be responsible for managing and administering core configuration, security and integrations within Workday and other HR platforms. Additionally, this role will be expected to serve as a technical lead on future implementation/upgrade projects and provide guidance to the business in the use of the tools according to best practice.


· Provides technical support and administration of current applications that comprise the product suite

· Plans and performs system upgrades as needed

· Plans and implements a minimal risk, regular patching schedule for HCM products to ensure the business remains up to date

· Maintains expert knowledge of both documentation for business processes supported by the systems and integration points and requirements

· Collaborates with integration team to provide required system data for consumption by other applications

· Maintains and updates custom scripts as needed and according to best practices

· Works with corporate stakeholders to design and execute current HCM system test plans

· Defines and manages security models for supported systems

· Assists as needed with audit requirements

· Leads the evaluation, escalation, and resolution of issues with current HCM systems

· Works projects through to completion while keeping project team members, stakeholders, vendors and senior IT management informed of issues and overall status

· Troubleshoots and resolves problems in response to alerts from monitoring tools, or trouble reports

· Interfaces with the software vendor on a regular basis to understand licensing, product capabilities and roadmaps, and escalates support issues as needed

· Manages time utilization to ensure that tasks are completed on or ahead of schedule, or that issues are escalated to project or IT management

· Supports the implementation of changes into the production environment after appropriate testing and approval

· Serves as the “super user” for HCM systems software and provides guidance on how best to utilize the software to meet requirements, as well as providing explanation and troubleshooting support to end users

· Supports quality assurance testing to validate the installed configuration and operation against detailed, technical specifications

· Gathers and analyzes business requirements from stakeholders and researches potential solutions

· Translates high-level technical specifications into specific product/service details

· Monitors and tunes the system to achieve optimum performance levels

· Develops, implements, and promotes standard operating procedures

· Carries out procedures to ensure that all HCM products and services meet organization standards and end-user requirements

· Succesfully manages several competing requests by gathering actionable requirements, managing priorities, delegating tasks and demonstrating superior time-management

· Accurately records, tracks, and documents assigned trouble ticket requests to include all successful and unsuccessful decisions made, along with all actions taken, through to the final resolution as evidenced by prioritizing, scheduling, and engaging in the problem-solving process

· Mentors and coaches junior staff, as applicable


· Bachelors or Master’s degree in Computer Science, Accounting, Information Systems, or related discipline, or equivalent combined education and experience

· BS degree and 5-8 years experience administering HCM products with at least 5 years managing the Workday, or an equivalent experience of 8+ years with significant technical HCM experience in IT

· 2+ years experience administering Workday integrations and Security

· Experience implementing new Workday modules alongside implementation partner(s)

· Understanding of Web services and integration mechanisms

· XML and/or XSLT experience preferred

· Fluent verbal and written English

· Excellent team player; collaborative and consensus builder

· Ability to multitask and work effectively in a fast-paced environment with changing priorities

· Strong verbal and written communication and negotiation skills

· Excellent organizational and time-management skills, able to prioritize work to meet deadlines

· Strong desire to learn new skills and expand technical experience

· Accountable, dependable and strong commitment

· Customer service focused in approach to work both internally and externally

· Maintains a positive, results orientated work environment