Senior Business Analyst, Clinical Systems Support - Remote

Clinical MonitoringRemote, United States


Position at Premier Research

At Premier Research, we help biotech and specialty pharma companies transform life-changing ideas into reality. What we do is profoundly connected to saving and improving lives, and we recognize our staff members are the most valuable asset in delivering success. Inspiring and nurturing staff to do their best work means a better, healthier future for all. We’re a community of 2,000 people in more than 20 countries delivering unmatched expertise, operational skills, and dedication to meet the most challenging needs facing clinical trials today.

We’re looking for a Senior Business Analyst, Clinical Systems Support to join our Clinical Data Sciences team that is passionate about improving healthcare through innovative clinical research. As a member of the Premier Research team, you’ll help create tangible solutions for patients in need while building cross-functional partnerships that enable your growth and success.

This position provides global user and administration support to both internal Premier Research staff and external customers, across multiple time zones and countries for our ePremier system.  This person ensures timely delivery of a quality technical and process support service to internal and external customers. The role would be ideally for someone who has a Clinical background with experience in assisting with system implementation.

What you'll be doing:

  • Ensuring that the ePremier User Support function delivers on all aspects of its function
  • Ensuring support requests are triaged and assigned on a timely basis
  • Supporting request triage, assessment, escalation and resolution
  • Ensuring timely delivery of a quality technical support service
  • Assisting with Training material development
  • Providing End User Training
  • Process authoring
  • Participation in User Acceptance Testing for ePremier product enhancements, releases
  • Participation in customer meetings and demonstrate the ePremier system
  • Working directly with internal staff and end users, this position will be working directly with our platform vendor, current sponsors, and/or potential sponsors
  • Providing input into ePremier process and procedures and applicable
  • Supporting and assisting with the implementation/maintenance of studies, as related to ePremier by collaborating with the ePremier platform vendor and internal study teams
  • Determining root cause of issues and communicate appropriately to internal and external customers.
  • Reporting to Manager on any issue that could significantly impact the business
  • Suggesting potential improvements to the ePremier application as indicated
What we are searching for:
  • Minimum of a BS/BA degree or local equivalent.
  • Demonstrable experience of implementing process and procedures
  • Demonstrable experience of incident and problem root cause analysis and trend identification
  • Experience in many of the following Software Systems is required:   Microsoft Office, Adobe Acrobat, Internet Explorer, Firefox, Google Chrome, SharePoint, Medidata Rave, and DataLabs and Clinical Trial Management Systems
  • Familiarity working and supporting a global, distributed, multi-language environment
  • Clinical drug development or other highly regulated industry background preferred – someone with a background as a Project Associate or Data Manager would be ideal
  • Microsoft Windows Operating Systems e.g. XP/7/8.1/10
  • Microsoft Office 2003/2010/2013/2016
  • AD account administration
  • User account provision
  • Medidata Rave / DataLabs
  • Prior experience in using Clinical Trial Management Systems
  • There may be the requirement to work out of hours on an occasional basis

Why choose Premier Research?

  • Premier Research is more than a company – it’s a community of people that truly care about one another, about our clients, and about our mission of furthering research to improve the lives of patients in critical need. 
  • Our cultural anchors – Caring & Empathy, Empowerment, Aspiration, One Team – mirror the flexibility and trust that our team embodies. As a Premier team member, you have the power to make an impact, regardless of job title and location.
  • Our dedication to biotech and specialty pharma is unlike any other. We provide our staff with innovative technologies and continuous learning opportunities so that they have the tools they need to be successful.

At Premier Research, our mission is to improve healthcare by transforming life-changing ideas into new medical treatments that address the unmet needs of a diverse global population.

Achieving this is impossible without creating a culture where our employees are given the power to think creatively, challenge ideas, and solve complex problems fearlessly. Through a commitment to diversity, equity, inclusion, and empowerment, we strive to create a community of belongingness where our differences are welcomed and celebrated. It fuels our innovation and better connects us to the patients, physicians, and customers we serve.

Premier Research is proud to be an equal opportunity employer that is compliant with all federal guidelines. All qualified applicants will receive equitable consideration without regard to race, color, religion, sexual orientation, gender identity, national origin, disability or veteran status.