Process Master
Description
About Us:
ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.
Our global team of over 10,000 talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.
At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success.
To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed — while embracing every step of the journey.
Be part of the future of iGaming with 10,000 ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here.
ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.
Our global team of over 10,000 talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.
At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success.
To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed — while embracing every step of the journey.
Be part of the future of iGaming with 10,000 ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here.
About the role:
The Process Master will join the Live Casino Product team to create, design, and implement end-to-end delivery processes, even where no existing documentation or processes exist. This role ensures workflows are clear, stable, and easy to use in Jira, maintains a knowledge base, and enables smooth onboarding of new team members. The Process Master will work closely with LC Product Team, and other business units to align processes and ensure seamless end-to-end LC Product delivery.
Responsibilities:
- Analyse, clarify, and improve existing delivery workflows - or create them from scratch where none exist.
- Design and implement end-to-end delivery processes that are simple, documented, and actionable in Jira.
- Build and maintain a knowledge base for all processes and LC Prodct teams workflows.
- Facilitate onboarding and training for new team members on processes, tools, and best practices.
- Collaborate across the Product team, and with other business units to ensure all activities are aligned for smooth delivery.
- Track process performance, define KPIs, and provide actionable insights to leadership.
- Promote cross-functional collaboration and continuous improvement.
Requirements:
- 5–7 years in process management, ideally in gaming or complex project environments.
- Proven experience owning and implementing processes, including creating processes and documentation from scratch, with Jira and Confluence expertise.
- Understanding of SDLC and how it integrates into end-to-end delivery workflows.
- Excellent communication, collaboration, and documentation skills.
- Experience creating knowledge bases and facilitating onboarding.
- Ability to coordinate with multiple teams, both inside and outside the Product team, to align end-to-end delivery.
- Professional proficiency in spoken and written English (fluency is required, as the company is international and daily communication in English with colleagues is essential).
What we will give you in return:
- Monthly salary between 3300 EUR/gross until 4400 EUR gross/per month.
- Health insurance starts on the first day of employment.
- Company-paid parking is available at the office when needed.
- Hybrid work model: 3 days in the office and 2 days from home.
- Tremendous growth opportunities in a fast-moving global company.
- Truly international environment, collaborating with colleagues worldwide.