Senior Surveillance Controller
Description
About the role
As part of our continued growth, we are expanding our Surveillance department and seeking a skilled and dedicated Senior Surveillance Controller to join the team. This role is crucial in maintaining the security and integrity of our Live Casino operations. The ideal candidate will bring strong experience in surveillance within the iGaming industry, demonstrate a proactive attitude and show leadership capabilities during daily operations.
What you will do
- Monitor live gaming activities to ensure compliance with internal procedures and regulatory standards
- Detect, report, and thoroughly document irregularities, suspicious behavior, and operational issues.
- Support internal investigations by gathering evidence, reviewing video footage, and compiling detailed incident reports.
- Work closely with Risk, Compliance, and Operations departments to uphold the integrity of live games.
- Mentor and assist Surveillance Controller, offering guidance on complex or sensitive cases.
- Identify and communicate potential improvements in surveillance practices and team training.
- Maintain strict confidentiality and uphold the highest ethical standards during all activities.
What you bring
- Proven experience in surveillance within the iGaming industry or a related field; prior senior surveillance experience is preferred.
- Deep understanding of Live Casino operations and associated risks and compliance requirements.
- Demonstrated leadership skills with the ability to guide, mentor, and support team members.
- Exceptional analytical and decision-making skills, with a strong focus on risk detection and mitigation.
- High attention to detail and the ability to quickly spot irregularities in live operations.
- Flexibility to work 9-hour shifts, including weekends and evenings, as required in 24/7 environments.
- High level of professionalism, integrity, and responsibility.
- Strong English communication skills (written and spoken), with the ability to collaborate across departments.
- Proficiency in Microsoft Office 365 and familiarity with surveillance software and monitoring systems.
What sets you apart
- Experience with surveillance technologies and security systems (e.g., cameras, monitoring protocols).
- Knowledge of data analysis and reporting tools such as SQL, Tableau, or similar platforms.
- Experience in proposing or implementing process improvements in a compliance or security context.
What we offer
- Private medical cover
- Private medical insurance to help you look after your health and wellbeing.
- Learning Hub
- Access to our online learning platform, with courses and resources to help you build your skills and grow your career.
- Relocation support
- Relocation package - visa, work permit, flights & travel insurance. Fully furnished accommodation with utilities included.
- Annual leave
- 25 days of paid annual leave.
About us
ARRISE Live is a global provider of live casino operations, delivering high-quality, immersive gaming experiences to millions of players worldwide.
Through a growing network of state-of-the-art studios across multiple international locations, the business supports partners such as Pragmatic Play with end-to-end operational expertise.
From professional presenters and studio teams to production functions including hair, makeup, and day-to-day studio management, ARRISE Live produces engaging live casino content.
It delivers classic table games such as blackjack, baccarat, and roulette, alongside a range of high-quality, interactive game shows.
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