ARRISE Careers

Description

About us:

ARRISE, a leading supplier of player-favorite content to the iGaming industry.

We are a software development and services company delivering end-to-end digital solutions. Headquartered in Gibraltar with offices around the world, including Malta, Romania, India, Canada and Bulgaria, we are a global team of over 4,000 talented individuals with decades of experience across multiple industries and professions. Together, we form a cross-functional powerhouse that is driven to deliver.

This role is with the ARRISE group.

Responsibilities:

• Manage and support staff in line with Company’s Policies and Procedures, including coaching and mentoring
•  Identify individual and team learning and development needs and plan to meet these in conjunction with learning and development staff
• Ensure that all services are delivered within the framework core values and in line with the established Policies and Procedures and KPI’s.
•  Maintain the relationship with internal and external clients (staff, operators, player)
• Periodic inspection of the studio to assure a proper demeanor of the staff and the functionality of the equipment
• Assure that the staff interact with the players and offers them an attractive and entertaining game experience
•  Ensure an optimal number of employees on shift and monitor the assignment at the tables, rotations, and breaks
•  Offer a professional work environment and treats all employees with respect, offering transparency in the communication with the employees; offer periodical feedback, both negative and positive, in a professional manner
•  Stay up to date with all procedures, rules, promotions and games strategies
•  Announce the management regarding any deviation from the company’s standards
• Actively contribute to the company’s development by suggesting measures to improve the player’s experience
• Open and closes table according to the preset schedule and respecting the procedures
• Assist at the investigation of fraud or suspicion of fraud from the players and/or employees
• Prepare and share daily and/or periodical reports regarding employees performance and games functionality
•  Preparing all files with Studio rotations for the incoming shift
• Tracking attendance and monitoring adherence to schedules
• Managing other various administrative tasks per request from the direct Supervisors or Upper Management.

Requirements:

•  Minimum 2 years of previous experience in leadership
•  Previous experience in the iGaming industry or Live Casino is an asset
•  Knowledge of Microsoft office suites i.e., Word, Excel and PowerPoint
•  Very good communication and interpersonal skills
•  Ability to work in a fast-paced environment
•  Very good time management
• Conflict Management abilities
• Leadership/mentoring skills
• Availability to work shifts.

Job Type: Full-time

Benefits:

Casual dress
Dental care
Employee assistance program
Paid time off
Vision care
Schedule:

8 hour shift
Evening shift
Morning shift
Night shift
Weekends as needed
Ability to commute/relocate:

North York, ON: reliably commute or plan to relocate before starting work (required)
Work Location: In person