Account Manager (LATAM Markets)
Description
About us
ARRISE is a global leader in software development and services for the iGaming industry, bringing together more than 2,500 professionals operating across more than 12 locations worldwide.
From concept through to delivery, we combine technical expertise, creativity and industry knowledge to develop products, platforms and services that shape player experiences and support some of the industry's leading brands.
We are best known for the work we deliver for Pragmatic Play, creating and supporting technology, products and specialists services enjoyed by millions of players worldwide.
About the role
As an Account Manager, you will be responsible for managing a portfolio of clients, supporting their needs, and driving long-term partnerships. You will play a key role in maintaining strong relationships, ensuring smooth integrations, and contributing to revenue growth.
What you will do
- Act as the primary point of contact for assigned clients.
- Build and maintain strong, long-term relationships with clients to ensure satisfaction and loyalty.
- Support client onboarding and guide them through integrations and product launches.
- Work with internal teams to deliver timely solutions and meet client needs.
- Collect, organize, and share promotions from providers with clients.
- Identify opportunities for upselling and cross-selling products and services.
- Provide regular updates and KPI reports to clients and management.
- Monitor the respective iGaming market and advise clients on relevant opportunities.
- Resolve client issues quickly and effectively to maintain service excellence.
- Participate in industry events and client meetings when required.
What you bring
- 1–2 years’ experience in Account Management, Business Development, or Customer Success (iGaming industry experience is a must).
- Track record of building client relationships and contributing to account growth.
- Strong interpersonal and negotiation skills.
- Commercially minded with good analytical and problem-solving abilities.
- Fluent in Spanish and English (spoken and written).
- Proficient in Microsoft Office Suite; experience with CRM/project tools is a plus.
- A proactive, adaptable, and professional approach to work
- Willingness to travel for client meetings and business events.
What we offer
- Private medical cover
- Private medical insurance to help you look after your health and wellbeing.
- Learning Hub
- Access to our online learning platform, with courses and resources to help you build your skills and grow your career.
- Free meals
- Breakfast and lunch in the office once a week.
- Career growth
- We promote from within - real opportunities to advance
- Discount app
- Access to Cloudigo, our discount app.
- Gym & fitness membership
- Wellness Benefit, after successfully passing probation.
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