Workforce Management Specialist
Description
About Us:
ARRISE is a leading supplier of player-favorite content to the iGaming industry. We are a software development and services company delivering end-to-end digital solutions.
Headquartered in Gibraltar with offices around the world, including Malta, Romania, India, Canada, and Bulgaria, we are a global team of over 10,000 talented individuals with decades of experience across multiple industries and professions.
Role description:
The WFM Specialist role is the entry point into the Workforce Management career path, offering the opportunity to learn and grow in planning, analytics, and operational coordination.
You will support workforce planning activities for a large internal operation of 3,500+ employees, working closely with internal teams to ensure smooth daily operations.
This role is suitable for candidates who already have initial work experience and are looking to build a long-term career, even without prior experience in WFM or the casino industry. All specific processes and tools will be learned during the training program.
Responsibilities:
You will support workforce planning activities for a large internal operation of 3,500+ employees, working closely with internal teams to ensure smooth daily operations.
This role is suitable for candidates who already have initial work experience and are looking to build a long-term career, even without prior experience in WFM or the casino industry. All specific processes and tools will be learned during the training program.
Responsibilities:
- Supporting the creation and update of daily and monthly schedules for internal employees
- Making adjustments in schedules based on absences and operational needs
- Monitoring daily operations and reporting any gaps in coverage
- Using Excel and internal tools to track schedules and basic data
- Checking schedules, working hours, and time-off requests
- Supporting onboarding with basic information about schedules and processes
- Handling simple administrative tasks related to workforce planning.
Requirements:
- Minimum 1–2 years of work experience (this should not be your first job)
- Basic knowledge of Microsoft Excel
- High school diploma (Baccalaureate)
- Good logical thinking and problem-solving skills
- Clear and professional communication
- Ability to work in a fast-paced environment
- Attention to detail and good organization skills
- Team player, able to handle multiple tasks
- Willingness to learn and adapt
- Good English and Romanian skills
Nice to have:
- Bachelor’s degree in Management, HR, Economics, or similar
- Previous experience in administrative or operational roles
- Exposure to reporting, scheduling, or data work
- Basic knowledge of Power BI, SQL, or Power Query
- Experience in fast-paced environments (BPO, operations, customer support)
- Experience in casino or live operations
What we offer in exchange:
- A clear career path within Workforce Management
- A 6-week training where you will learn all tools and processes
- The chance to develop both analytical and operational skills
- Experience working in a large-scale operation with multiple teams
- Opportunities to grow into WFM leadership or technical roles (BI / Tool Implementation)
- A dynamic environment where you can learn and grow continuously
Benefits & Perks:
- Competitive salary
- Performance bonus based on results
- Gym pass with access to 560+ locations across Romania
- 1 meal per day provided by the company
- Private medical subscription (Regina Maria)
- Access to Grow with ARRISE | Learning Hub – platform for learning and career development
- Real opportunities to grow into higher roles within the online casino industry
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