Floor Supervisor
Description
ARRISE sets the benchmark for service delivery and excellence in the iGaming industry.
What makes ARRISE different?
- We’re more than a company—we’re a community of over 10,000 driven professionals, with offices across Gibraltar, Canada, India, Malta, Romania, Serbia, UAE and beyond.
- We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere.
- We don’t just build products—we build opportunities, invest in our people, and foster growth at every level.
Role Description: We are looking for a proactive and detail-oriented Floor Supervisor to oversee the smooth operation of our studio. In this role, you will be responsible for ensuring game integrity, supervising game presenters and shufflers, and maintaining high operational and appearance standards. You will also collaborate closely with multiple teams to uphold our company's quality and performance expectations.
Responsibilities:
- Incident Resolution: Quickly identify and resolve any game or staff-related incidents to ensure uninterrupted operations.
- Team Collaboration: Foster effective communication and teamwork with the Floor Supervisors Team, OCR Team, Workforce team, and other departments.
- Operational Monitoring: Ensure the operational quality and safety of the studio, inspecting equipment and identifying any potential issues.
- Staff Supervision: Conduct regular checks to ensure that dealers and shufflers are present during their designated shifts and maintain accurate attendance records.
- Appearance Standards: Monitor and assess the appearance of staff members, ensuring adherence to the established dress code.
- Game Supervision: Oversee game presenters’ and shufflers’ activities, ensuring smooth game rotations and adherence to company standards.
Candidate Requirements:
- Industry Experience: At least 6 months within ARRISE or 1 year experience as a Croupier in the Live Casino industry.
- Multiple game knowledge is a plus.
- Seniority within the company: at least 6 months.
- Excellent knowledge of Internal procedures and regulations.
- Over 90% evaluations in the last 6 months without disciplinary measures.
- Great attendance score.
- Written and verbal communications skills Serbian/English (other foreign language is a plus).
- Skills:
- Advanced PC skills (Office 365).
- Strong communication and interpersonal skills.
- Conflict management abilities.
- Very good time management skills.
• Language Skills: Advanced English and Serbian (written and spoken).
• Flexibility: Availability to work shifts.
Benefits:
- Competitive salary.
- Additional earnings of €500,00 NET for each successful job referral to ARRISE.
- Special referral campaign of a €2.000,00 NET referral bonus for Turkish speakers
- Private health insurance from day one
- FitPass membership for sports activities and discounts at popular brands after 3 months
- An exceptional studio space in a modern office building in New Belgrade
- International work environment and young colleagues.
- Opportunities for advancement to higher positions in the online casino.
- Permanent contract.
- Highly recommended by employees, with a strong preference to refer friends.
- Grow with ARRISE | Learning Hub - personalized learning, gamified growth, and endless career development at your fingertips.
Ready to Elevate Your Career? Join ARRISE Today!