Process Master
Description
ABOUT US
ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.
Our global team of over 10,000 talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.
At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success.
To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed — while embracing every step of the journey.
Be part of the future of iGaming with 10,000 ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here.
ABOUT THE ROLE
We're looking for a Process Master to join our Live Casino Product team and take ownership of designing, implementing, and improving delivery processes across multiple teams. This role combines process architecture, Jira administration, and operational excellence. You'll work closely with cross-functional stakeholders to build scalable workflows, optimize delivery, and ensure our Atlassian ecosystem accurately reflects how work moves through the organization.
WHAT YOU'LL BE DOING
- Design and improve end-to-end delivery processes across multiple teams.
- Own process implementation, rollout, adoption, and continuous improvement.
- Configure and maintain Jira workflows, boards, automations, and project structures.
- Build advanced Jira automations and support complex cross-project workflows.
- Create and maintain process documentation and knowledge bases in Confluence.
- Define and track operational KPIs and delivery metrics.
- Facilitate onboarding and training on processes and tools.
- Partner with stakeholders across Product, Operations, and Technology to improve delivery effectiveness.
WHAT WE ASK OF YOU
- 5+ years of experience in Process Management, Delivery Operations, Project Operations, or a similar role.
- Strong Jira Cloud administration experience, including workflows, automation, boards, and field configurations.
- Experience with Jira Service Management and Confluence.
- Hands-on experience with Automation for Jira and ScriptRunner Cloud.
- Strong understanding of delivery methodologies such as Kanban, Scrum, Lean, DevOps, or SAFe.
- Excellent communication and documentation skills.
- Ability to turn complex operational challenges into practical, scalable solutions.
Nice to have
- Experience in iGaming, Live Casino, or another fast-paced B2B product environment.
- Knowledge of Jira REST API or Forge development.
- Experience with eazyBI or similar reporting tools.
- Familiarity with Monday.com or other work management platforms
WHAT WE OFFER IN EXCHANGE
- Monthly salary between 3300 EUR/gross until 4400 EUR gross/per month.
- Health insurance starts on the first day of employment.
- Company-paid parking is available at the office when needed.
- Hybrid work model: 3 days in the office and 2 days from home.
- Tremendous growth opportunities in a fast-moving global company.
- Truly international environment, collaborating with colleagues worldwide.
#LI-Hybrid