ARRISE Careers

Description

• We’re more than a company—we’re a community of over 12,000 driven professionals, with offices across Gibraltar, Canada, India, Malta, Romania, Serbia, UAE and beyond.
• We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere.
• We don’t just build products—we build opportunities, invest in our people, and foster growth at every level.

• Operational Leadership: Supervise, motivate, and coach studio personnel to ensure high performance and operational excellence.
• Staffing & Scheduling: Manage staffing levels to ensure optimal table coverage, organize rotations, and coordinate substitute employees as needed.
• Compliance & Procedures: Enforce game policies, procedures, and internal guidelines in alignment with company standards and Brazilian regulations.
• Process Improvement: Identify opportunities to enhance operations, ensuring smooth and efficient workflows within the studio.
• Performance & Reporting: Analyze financial statements and activity reports, adjusting strategies to meet business KPIs.
• People Management: Build and maintain a strong team culture, providing guidance and professional development opportunities.
• Stakeholder Collaboration: Work closely with senior management, HR, and other departments to drive operational success.
• Crisis & Risk Management: Implement risk mitigation strategies and ensure the studio operates in a safe and structured environment.
• Budget & Resource Management: Monitor expenses and optimize resource allocation for cost-effective operations.
• Vendor & Facility Management: Oversee relationships with key suppliers and ensure the facility is maintained to a high standard.

• At least 2 years of experience in an Operations Management role.
• Previous experience managing teams of 200+ employees in a dynamic environment is a plus.
• Language: Professional working proficiency in English and Portuguese is a must.
• Basic financial acumen and budgeting experience.
• Proven ability to build and develop teams from scratch.
• Strong focus on quality assurance and leadership.
• Empathetic, flexible, and proactive personality with strong people management skills.
• Excellent negotiation and relationship-building skills across all levels.
• Ability to work flexible shifts (day, mid-day, night, weekends, holidays) when required.
• PC literate with strong technical and analytical skills.
• Minimum High School diploma required