Training Supervisor
Description
ARRISE sets the benchmark for service delivery and excellence in the iGaming industry.
What makes ARRISE different?
- We’re more than a company—we’re a community of over 6,000 driven professionals, with offices across Gibraltar, Canada, India, Malta, Romania, Serbia, UAE and beyond.
- We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere.
- We don’t just build products—we build opportunities, invest in our people, and foster growth at every level.
Role Description: We are seeking a Training Supervisor to oversee and support our team of Trainers. In this role, you will be responsible for ensuring the effectiveness of training programs for Game Presenters and Shufflers, monitoring trainer performance, and ensuring that training objectives align with company standards. You will work closely with Trainers, Training Specialists, and Management to optimize training materials and processes, helping to elevate the overall quality of training.
Responsibilities:
- Strictly follow and implement Training policies and procedures for Live Casino Products
- Coordinate the staff under your supervision
- Actively participate in the performance evaluation process of team members
- Identify and report any irregularities or issues
- Periodically inform superiors about unresolved issues or issues requiring management-level decisions
- Meet monthly KPIs in accordance with internal targets
- Coordinate the preparation and updating of the training manual
- Review and suggest improvements for procedures and work tools, and propose new rules
- Develop and maintain effective communication systems within the team
- Supervise the organization of training programs
- Promote the organization in a positive manner
- Continuously improve professionally
- Maintain confidentiality of information regarding equipment and the company
- Use existing resources exclusively for the company’s interests
- Ensure compliance with legislative measures, working procedures, and internal regulations
- Collaborate with designated health and safety personnel to prevent accidents and professional diseases
- Inform line managers about any deficiencies or events observed
Candidate Requirements:
- Minimum one year of experience in a training, coaching, or supervisory role.
- Strong communication and leadership skills.
- Fluent in English, both written and verbal.
- Ability to provide constructive feedback and support team development.
- Experience in developing training programs is a plus.
- Understanding of Key Performance Indicators (KPIs) and performance tracking.
- Familiarity with iGaming or a similar industry is beneficial.
- Proficiency in Microsoft Office applications for documentation and reporting.
Nice to Have:
- Experience: Previous experience in iGaming or traditional casino environments is considered advantageous.
- Practice with Training Programs: Experience in designing and delivering training programs specifically for casino dealers or similar roles.
- Advanced Certification: Professional certifications or training qualifications related to casino operations or instructional design.
What we offer in exchange:
- Competitive salary.
- Additional earnings of 500 euros for each successful job referral to ARRISE.
- Private health insurance from day one.
- FitPass membership for sports activities and discounts at popular brands after 3 months.
- An exceptional studio space in a modern office building in New Belgrade.
- International work environment.
- Opportunities for advancement to higher positions in online casino.
Ready to Elevate Your Career? Join ARRISE Today!