SPO Technical Services Specialist

Technical Support Glen Mills, Pennsylvania


Description

SPO Technical Services Specialist 

LOOKING FOR AN OPPORTUNITY TO JOIN A GROWING COMPANY? 
Professional Plumbing Group (PPG) is an agile, solution-oriented organization offering highest level of customer care and solutions to all levels of the plumbing industry. We are looking to hire a Technical Services Specialist to join our team! 

Location: Glen Mills, PA 

POSITION SUMMARY DESCRIPTION: 

In this role, the Technical Services Specialist, will cultivate relationships with our sales representatives and vendors to drive sales. Responsibilities include handling sales rep calls and emails, identifying and sourcing non-catalog items, quoting and processing orders, and answering inbound product technical questions from our customers. In this position it is imperative to educate our customers on Speakman, PlumbMaster, and Wolverine Brass products focusing on improving customer satisfaction. 
 

DUTIES AND RESPONSIBILITIES: 

  • Assist answering inbound calls for the Special Services Team (Non-Catalog Product Requests & Product Technical Support Questions) 
  • Research requests for non-catalog products, quote and place purchase orders with sourced vendors. 
  • Build a strong knowledge base of vendor list and available products for quoting. 
  • Develop great vendor relationships for a quick turnaround on quotes, orders, and escalations. 
  • Cross-reference part numbers to competitors to help sales increase customer SKU penetration 
  • Process returns on orders. 

KNOWLEDGE, SKILLS & ABILITIES 

  • High school diploma 
  • Knowledge of the plumbing industry and plumbing repair parts 
  • 1 year of customer service experience 
  • Computer knowledge – Point of Sale System, Outlook, Word, Excel 
  • Ability to multi-task in a fast-paced environment 
  • Excellent analytical and problem-solving skills 
  • Clear and concise communication skills 
  • Great organization and follow-up skills 

 

SPECIAL SKILLS: 

Customer Service, Phone Skills, Problem Solving, Multi-tasking, Order Entry, Vendor Management, People Skills, Computer Skills, Organization and Follow-up Skills 

 

Job Type: Full-time 

 

About Us: 
PPG is an exclusive provider of Wolverine Brass, PlumbMaster and Speakman, Professional Plumbing Group ("PPG") manufactures and distributes high quality plumbing products and expert solutions to create best-in-class customer experiences. Professional Plumbing Group, a Marcone company, is headquartered in Glen Mills, PA. Be sure to check out our website https://www.ppg-inc.com/ and follow us on LinkedIn by searching for “Professional Plumbing Group Inc.” to learn more. 

Professional Plumbing Group, Inc. is an Equal Opportunity Employer. PPG does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. All employment is decided on the basis of qualifications, merit, and business need.