Account Field Specialist

Sales Wilmington, Delaware


Description

Professional Plumbing Group ("PPG") manufactures and distributes high quality plumbing products and expert solutions to create best-in-class customer experiences. The PPG umbrella has three national brands with Speakman, Wolverine Brass and PlumbMaster and a history stretching back 150 years in the plumbing industry. While distinct in customer base and value proposition, the three brands share a passion for innovation and customer service excellence. The company is headquartered in Conway, SC, and operates in Glen Mills, PA as well. PPG has started a transformation process into an agile, solution-oriented organization with best-in-class sales capabilities. Professional Plumbing Group is a portfolio company of Dunes Point Capital (DPC). 

Position Title: Account Field Specialist 

Location: Remote 

Reports To: Director, Regional Sales 

POSITION SUMMARY DESCRIPTION

This position is a dynamic link between PPG’s customers and our value proposition. Our customers are residential plumbers and facilities who require plumbing products and MRO supplies to complete their
plumbing projects. 
This role interacts directly with our customers to ensure implementation and utilization of existing and new products and services to our customers, and will help our customers grow their business’ through customized inventory management solutions.  

DUTIES & RESPONSIBILITIES

· Implementation of new products and solutions to both new and existing customers 

· Provide product training to customers and ensure seamless adoption of solutions and to boost Customer Experience and increase Share of Wallet with PPG 

· Performing ongoing maintenance of inventory products and solutions for clients throughout assigned geographic territory 

· Deepen relationship with customers, ensure customers are receiving highly tailored services to meet their individual business needs 

· Partner in a team sales environment to create a territory plan that optimize call routes, maximizes time in the field and ensures you are delivering and executing a customer experience plan that meets
or exceeds stated performance targets.
 

· Consistently maintain account and customer contact and record follow up details in PPG’s CRM 

· Timely and responsive to customers’ real-time needs. 

CRITICAL OUTCOMES

· Increase PPG’s NPS (Net Promoter Score) through highly consultative interactions with clients in assigned geographic territory 

· Achieve revenue growth for PPG through client adoption of appropriate products and solutions 

· Proactively communicate any customer needs to Customer Experience Team, lead efforts to resolve any problems or customer concerns 

KNOWLEDGE, SKILLS, & ABILITIES

· 3-5 years of strategic account management experience 

· Grow revenue and account participation in key programs to stated thresholds 

· Understand buying decisions, buying processes and cash flow dynamics of aligned customers 

· Understand and use basic selling techniques: open, probe, presentation, over-coming objections 

· Identify opportunities, negotiate and manage sales; manage business needs and cost requirements 

· Effectively use quantitative skills to report accurate information on overall results of customer interactions 

· Work in a customer-centric organization with flexibility to adjust daily priorities 

· Excellent presentation, verbal and written communication skills 

· Strong time-management and organizational skills 

· Experience working with small to medium sized businesses in the construction industry highly preferred 

PERSONAL ATTRIBUTES

1. High integrity 

2. High energy and resiliency 

3. Passion for results 

4. Critical thinking skills to develop solutions to complex challenges 

5. Balanced approach to speed-to-action 

6. Process oriented and reliance on data-driven solutions 

7. Collaborative, team oriented and adept at building positive and influential relationships 

EDUCATION & QUALIFICATIONS

· High School Diploma or GED, two to four-year degree preferred 

SPECIAL QUALIFICATIONS & REQUIREMENTS

· A valid driver’s license 

· Basic proficiency with Microsoft applications, including Outlook and Excel 

· Ability to travel and have occasional overnights (depending on territory) 

Physical Demands:


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to walk, drive, stand and sit; use a computer and phone. The employee is frequently required to type, talk and hear.