Technical Support Engineer

Sales Plymouth, Michigan

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Description

Technical Support Engineer

We are currently looking for a Technical Support Engineer to join the Americas Sales team. The individual will report to Sales Manager. The candidate must have a strong background in analog electronics, with a key emphasis on AC/DC switch mode power supplies (SMPS) in the mid to low power market (<500W). The position requires strong hands-on experience in SMPS design and the ability to perform detailed bench work to help sales engineer support and choose PI solutions for customers.

To be successful in this role, candidates must be very efficient managing multiple projects, be very responsive for sudden support demands, and very delicate with customer relations.

Key Responsibilities

  • Provide full technical support for PI Sales Engineers on their qualified design projects
  • Review full customer’s designs and assist with all technical issues
  • Debugging and solving all customer’s technical problems with basic functionality, thermals, EMI, and efficiency
  • Build, test, and document new prototypes for customers utilizing PI’s product
  • Ability to balance and prioritize multiple tasks to keep up with customer’s support
  • This is a customer-facing position that will require 50% business travel

Qualifications

  • BSEE required
  • Minimum 5 yrs. working experience with AC/DC SMPS
  • Experience in power electronics topologies (Buck, Flyback, LLC, and PFC converters preferably)
  • Magnetic hands-on design and building experience
  • Experience in applications and/or design of end equipment using control ICs & power semiconductors
  • Strong analytical and laboratory skills including EMC equipment
  • Working knowledge of EMI and Safety standards
  • This is a customer facing position that will require 50% business travel.

 

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