Sr. Business Systems Analyst – CRM and Sales Systems

Information Technology San Jose, California


Job Description: 


Reporting to the Sr. Manager of Business Systems, the Business Systems Analyst for CRM and Sales Systems manages Salesforce and related business systems and processes.  The role requires a good understanding of lead-to-order business processes combined with a solid technical background that includes administration of Salesforce, expert-knowledge of Salesforce configurations, software development experience on Salesforce and SQL fluency. Driving process and system improvements, a continuous focus on data integrity, the implementation of enhancements and projects, and the support of existing Sales Systems and processes are key responsibilities of this role.  Strong problem-solving skills and the ability to consistently deliver projects and objectives are instrumental to succeed.

Responsibilities and duties:

  • System Administrator, Developer and Architect for Salesforce
  • Drive Salesforce enhancement projects
  • Resolve daily Salesforce issues
  • Maintain data integrity in Salesforce programmatically and via Data Loader
  • Identify and drive Advanced Pricing and Salesforce optimizations and enhancements
  • Manage and support all integrations in and out of Salesforce
  • Develop and code enhancements on Salesforce
  • Maintain documentation of Salesforce, Integrations and Advanced Pricing configurations and setups




  • 7+ years techno-functional experience designing, enhancing and supporting solutions on Salesforce and associated systems
  • 3+ years Salesforce Administration experience
  • A good understanding of Sales business processes
  • Experience developing and customizing Salesforce using Salesforce Visual Force, Apex, Lightning and SOQL
  • Proficient in SQL
  • Experience with Reporting and BI tools
  • Oracle DB and ERP experience is a plus
  • Project Management experience
  • A proven ability and history of working effectively with offshore employees and consultants
  • Background in data analysis and management
  • Excellent verbal and written communication skills
  • Experience in Semiconductor Sales Operations is preferable



  • Bachelor’s degree in STEM (Science, Technology, Engineering, Math) major or equivalent experience required
  • Salesforce certification is a plus