Bilingual Clinical Case Manager (Spanish)
Description
Bilingual Case Manager (English/Spanish)
Location: Whittier, CA (and surrounding areas)
Job Type: Full-Time, Hourly
Pay Rate: $30.00 - $36.00
Education: Master's Degree Required
About the Role:
The Case Manager ensures the fidelity, consistency, and effectiveness of Positive Development’s care delivery model by providing structured, non-clinical oversight, and coaching across the client journey. This role supports the operational quality of service delivery, partnering with Clinical and Operational leaders to sustain engagement, resolve delivery barriers, and coach Developmental Paraprofessionals in the field. Through regular observation, schedule monitoring, and structured feedback loops, the Case Manager helps prevent service disruption and drives consistent execution of care plans.
Core Duties:
- Conduct monthly overlap reviews (minimum 1x/month per child) to ensure sessions meet engagement and consistency expectations
- Observe developmental therapy sessions to identify areas for reinforcement, redirection, or non-clinical coaching
- Partner with Clinical Director and Developmental Paraprofessional Managers to ensure family engagement and Developmental Paraprofessional alignment
- Review family schedules and session cadence to identify dormancy, missed sessions, or risk of disengagement; communicate concerns to Clinical Lead
- Proactively partner with scheduling team to reschedule missed sessions and maintain consistency
- Support logistics and schedule alignment with care plan goals and block structure expectations
- Provide coaching to Scheduling, Matching, and field staff when readiness or execution issues arise.
- Partner with Developmental Paraprofessional Managers to close gaps in service
- Deliver structured feedback to clinical and operational leaders to identify patterns and surface root causes
- Facilitate problem-solving and action planning for issues such as missed sessions, poor engagement, and DPP inconsistencies
- Review Developmental Paraprofessional documentation for completeness, clarity, and consistency with treatment plan
- Identify documentation issues or omissions and provide real-time coaching to Developmental Paraprofessionals
- Track documentation compliance trends and escalate quality concerns to the Developmental Paraprofessional Managers or Clinical Lead
- Log oversight reviews, coaching interactions, and action items in appropriate tracking systems
- Analyze service patterns and escalate service risk or engagement concerns to appropriate leaders
- Monitor risk flags and follow through on clients identified as disengaged or dormant. Communicate risks to clinical lead for caregiver follow up
Minimum Qualifications:
- 1-2 years of experience working with children with autism or other developmental disabilities is required
- Master's degree in a human services-related field is required
- Excellent communication skills with both internal clinical teams as well as clients and their families; desire to work on a multidisciplinary team
- Ability to handle emotionally charged situations with professionalism, empathy, patience, and respect
- Prior experience with electronic medical record keeping, logging service plans, progress, etc.
- Ability to provide services in an in-home environment, travelling between client home
Benefits:
- Amazon Medical One
- Medical, Dental, Vision Insurance
- 401k with Employer Match
- Paid Parental Leave
- Continuing Education
- Mileage Reimbursement
- Paid Sick Leave
- Technology Stipend
- Paid Vacation
- Referral Bonus
- Paid Holidays