Scheduling Coordinator

Administrative United States


Description

About Positive Development:

Positive Development believes you can change the world, and your life, The Positive Way! As a team, we are working diligently to do just that with authenticity, joy, and above all respect. We are building connections and shaping futures for children with autism and other developmental differences one family at a time!

Purpose:

The purpose of the Scheduling Coordinator is to manage the scheduling for clients that we serve from initial assessment, throughout the duration of the therapy program. The scheduler is also responsible for effectively matching new and internal DCC’s to clients in order to fill their available therapy hours. 

Scheduling Coordinator Job Responsibilities: 

  • Answers phones/emails to schedule and confirm new/ongoing appointments for DCCs and families 
  • Effectively inputs schedule data into company systems 
  • Actively manage all open hours by market  
  • Works closely with the clinical and recruiting teams to ensure candidate resources are distributed appropriately 
  • Fulfills therapists' requests by confirming availability of both the family and DCC by telephone and/or email 
  • Maintains family confidence and complies with all HIPAA regulations by keeping information confidential 
  • Contributes to team effort of recruiting and staffing by tackling related projects as needed 
  • Maintains open and an on-going communication with coworkers and supervisors 

Requirements – Skills, Abilities, and Knowledge – for Scheduling Coordinator:

  • Must have excellent communication skills, especially verbal/oral communication, and time management abilities 
  • Ability to problem-solve within a team and independently in a ​fast-paced environment
  • Strong interpersonal skills 
  • At least 2 years' work experience in a similar role 
  • Computer competency is required 

Benefits & Pay:

  • Medical, Dental, Vision Insurance
  • 401k with Employer Match
  • Flexible PTO
  • Holiday Pay
  • Paid Parental Leave
  • Paid Sick Days