Senior Implementation Consultant
Description
As a global leader in rental software, Point of Rental upholds the highest standards through empowering our customers and employees, principled decision making, and innovative products and strategies. We are looking for someone who embodies these values and brings them to every client interaction.
The Senior Implementation Consultant owns the end to end implementation process for POR clients - managing project timelines, configuration, training delivery, and data integrity from kickoff through go live. This role requires deep knowledge of customer workflows and a genuine drive to help clients get the most out of our software. Like every member of our team, you should always be looking for ways to improve, staying current on product capabilities, and deepening your understanding of the rental industry.
What You'll Do
- Lead end to end implementation of Point of Rental Elite, including project management, configuration, training delivery, and data integrity validation
- Design and deliver consultancy and training programs tailored to each client's business needs, industry, and workflows — across virtual, webinar, and instructor led formats
- Lead client discovery calls to understand goals, operational challenges, and success criteria, then translate those into actionable implementation and training plans
- Plan, schedule, and deliver training sessions that keep implementation timelines on track and project milestones on schedule
- Prepare industry specific best practices documentation and consulting deliverables that clients can use beyond the implementation
- Monitor project plans, track task progress, and communicate implementation status clearly to clients and internal stakeholders
- Identify and resolve client issues during implementation and training, using creative problem solving to show customers how to get the most out of the POR suite
- Complete all required training documentation accurately and on time, including pre and post training evaluations and implementation reports
- Collaborate with the Learning and Development team to continuously improve training programs, tools, and delivery methods
- Identify opportunities for additional consulting services and coordinate with the appropriate internal teams for follow up
- Stay current on Point of Rental software capabilities, product updates, rental industry trends, and best practices
- Maintain CSAT and NPS scores in line with team targets
What You Bring
- 7 or more years of experience as a trainer and/or implementation consultant for rental software solutions
- 3 or more years of hands on experience in the equipment, party, or event rental industry
- Proven ability to deliver high quality training across multiple formats: virtual classroom, webinar, and stand up instructor led sessions to large audiences
- Experience using webinar and collaboration platforms such as Zoom, Google Meet, or Microsoft Teams
- Deep knowledge of rental industry operations, workflows, rate structures, and best practices
- Strong project management skills with the ability to manage multiple implementations simultaneously and keep all of them moving
- Demonstrated ability to understand a customer's business operations and translate their goals into effective implementation and training plans
- High proficiency in training, coaching, and consultative leadership
- Strong understanding of eLearning technologies and online learning systems
- Excellent presentation, communication, and customer service skills — written and verbal
- Ability to work independently with strong organizational skills and accountability
- Bachelor's degree required
- Preferred: Knowledge of database structures and SQL
- Preferred: Experience leading sessions at industry conferences or large customer engagement events
- Preferred: Knowledge of Point of Rental software
Why Point of Rental
Point of Rental is a global leader in rental software, recognized as one of Inc. 500's Best Places to Work, and we take that seriously. This role puts you at the center of customer success — the person clients rely on to get it right. You'll have the depth of a global product portfolio behind you, a team that invests in your growth, and the autonomy to do your best work.