Implementation Consultant
Description
A little about our culture...
Point of Rental has been honored as one of Inc. 500's Best Places to Work in 2024! This recognition highlights our commitment to fostering a positive and engaging work environment.
Who we are looking for...
As a leader in rental software, we uphold the highest standards through empowering our
customers and employees, principled decision-making, innovative products and strategies, and
care for all we meet. Point of Rental is searching for an individual who exhibits these values and
will be an ambassador of them in the field.
As a leader in rental software, we uphold the highest standards through empowering our
customers and employees, principled decision-making, innovative products and strategies, and
care for all we meet. Point of Rental is searching for an individual who exhibits these values and
will be an ambassador of them in the field.
Requirements
The Implementation Consultant manages the strategic Elite product end-to-end implementation process, including basic project management, training, configuration and checking data integrity for POR clients. This role requires in-depth knowledge and experience the customer workflow and helping them to use our solution best. As any other team member, this individual should always be seizing opportunities for continuous improvement, staying up to date on the capacity of the software, as well as learning the rental industry.
Key Performance Areas
- Course adaptation for all Point of Rental Elite products and specific customer needs
- Training Delivery (mainly online)
- Course Administration and Effectiveness Monitoring
- In deep product knowledge
- Strong desire to advance in personal Development
- Project Management capabilities
Responsibilities
- Deliver implementation consulting, training, and advisory services on Point of Rental software solutions to clients
- Collaborate with the Learning & Development team to design and improve effective training programs, incorporating appropriate learning strategies, tools, and delivery methods
- Plan, schedule, and deliver training sessions to support project milestones and ensure implementation timelines remain on track
- Monitor and maintain project plans, update task progress, and communicate implementation status to stakeholders
- Complete all required training documentation and administrative tasks accurately and on time, including pre-training evaluations and post-training reports
- Identify and resolve client issues during implementation and training, escalating to the appropriate teams when necessary
- Deliver professional, high-quality training and consulting services that support successful client adoption of the software
- Collaborate cross-functionally with internal teams to ensure accuracy, consistency, and effectiveness in product training and implementation guidance
- Continuously develop and maintain expertise in Point of Rental software, including staying informed on new features, industry trends, and best practices
- Identify opportunities for additional consulting or services and coordinate with the appropriate teams for follow-up
- Manage responsibilities independently while maintaining efficiency, organization, and accountability throughout implementation projects
Qualifications
- 5+ years experience in the equipment or party/event rental industry
- 5+ years as a Trainer of web-based software solutions
- Experience delivering webinars using Zoom, Google Meet, Microsoft Teams, or other similar mediums
- Experience delivering stand-up instructor-led sessions to large audiences
- Demonstrates professionalism and exhibits the company’s core values at any time
- Demonstrated understanding of the customer’s business operations and the ability to interpret customer goals, objectives, and accountabilities
- High proficiency in training, coaching, and consultative leadership
- Excellent organizational skills
Expectations
- Bachelor's Degree required
- Excellent presentation, training, and communication skills (verbal and written)
- Excellent customer service skills
- Proficiency in a variety of training delivery methods including classroom, computer, Web, and virtual classroom
- Strong understanding of eLearning technologies and online systems
- Consulting approach
- Excellent written and oral English communication skills
- Ability to travel -domestic- (note: less than 20% travel maybe required)
Preferred Competencies
- Knowledge of the Rental industry, rate structures, and rental industry best practices
- Knowledge of database structures (SQL)
- Knowledge of Point of Rental Software
Job Type: Full Time, Exempt. Base Salary + Benefits (Medical/Dental/Vision) + 401(k) Matching (Up to 4%) + 120 Hours PTO. M-F; Daytime Hours. Work Environment: Open to Onsite, Hybrid, or 100% Remote. Travel Required.
The base salary for this position is $70,000 - $85,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, experience and training, skills, licenses and certifications, and education among other factors.
POR is an Equal Employment Opportunity employer and does not discriminate in hiring or employment practices. All qualified applicants will receive consideration without regard to race, color, sex, religion, national origin, citizenship, military service, veteran status, disability, genetic information, age, and any other characteristic protected by federal, state, or local laws. POR is committed to providing equal opportunity for all and reasonable arrangements for individuals with disabilities in employment. To request any special arrangements, please contact Human Resources.