Associate Technical Support Representative / Technical Support Representative

Technical Support Prague, Czech Republic


Associate Technical Support Representative / Technical Support Representative

Plex Systems is a cloud, software-as-a-service (SaaS), multitenant enterprise resource planning (ERP) and manufacturing execution system (MES) vendor that was born on the shop floor and is now serving in 22 countries and more than 2,300 plants around the world.

For our growing CSS team in our Prague office we are now seeking to add up to 7 more passionate colleagues who will join Plex in March 2020.

Who you are:

  • You have 6-18 months of customer service experience in a technical environment
  • Experience using or supporting an ERP/MES system and/or previous work experience in manufacturing company is of great advantage
  • You are confident, passionate and open-minded, customer oriented with the right combination of “book smarts” and “street smarts.”
  • You are proficient in both, written and spoken English and one or more of the following languages: French/German/Mandarin/Italian/Polish/Portuguese
  • You are a team player

Who we are:

  • The Plex team is passionate about what we do and where we work. We are committed to building a culture of enthusiasm, innovation and achievement, where everyone enjoys coming to work every day.
  • Prague’s existing CSS team understands that the Customer is the reason we exist, and our main objective is to help them succeed.
  • Plex Systems in US was named a Best Place to Work for the 11th Consecutive Year and we are creating the same work environment here in Prague.

You will do:

  • Provide excellent customer support for customers using PLEX, including answering questions, explaining products and services, analyzing and troubleshooting, testing and implementing software enhancements
  • Researching the ERP database to understand problems; using SQL for queries (we will train you)
  • Work with technical experts to identify bugs
  • Build formal and informal relationships with customers and internal team members

What we offer:

  • Chance to work alongside true professionals in the field in multinational environment. We have offices in Michigan (US), California (US), Prague (CZ), Pune (India)
  • A very competitive salary with genuine long-term growth prospects
  • Informal atmosphere
  • Daily use of English
  • Education – full access to LinkedIn courses and Plex Education portal
  • An incentive program of fringe benefits: 5 week vacation; 100 CZK meal vouchers; 20 000 a year in Cafeteria; Staggered Flexible Start Times, moving to expanded flexibility with tenure, proficiency, and promotions; professional and language courses; fresh fruit; fantastic coffee and refreshments in workplace.

More carrier opportunities and why to join Plex: