Planned Companies Careers

Description

Planned Companies –Site Supervisor – Job Description

• Schedule:  Monday-Friday 8:00AM-5:00PM (Open to be on call/occasional weekends)
• Pay Rate:  $65,000 per year

Job Summary

The Site Lead – Concierge Team oversees the daily operations of the concierge and front desk staff at a high-profile residential property. This role ensures the delivery of exceptional resident service, maintains consistent building standards, and serves as the key on-site liaison between management, residents, and the client’s property team. The Site Lead embodies the company’s core values—professionalism, hospitality, and reliability—and plays a critical role in creating a welcoming environment that enhances the overall resident experience.

Primary Job Responsibilities:

• Lead, coach, and schedule a team of concierge associates to ensure full coverage and consistent service delivery.
• Serve as the on-site point of contact for the team, addressing questions, performance issues, and daily operational needs.
• Conduct training, performance check-ins, and quality assurance walkthroughs to maintain service excellence.
• Support recruiting, onboarding, and ongoing development of concierge staff in partnership with management.

• Uphold a warm, polished, and professional front desk environment that reflects the property’s standards.
• Ensure prompt, courteous, and solution-oriented service for residents, guests, and vendors.
• Oversee package management, amenity reservations, and key control protocols to maintain accuracy and security.
• Proactively anticipate resident needs and identify opportunities to enhance satisfaction and community engagement.

• Act as the primary liaison with the property management team, ensuring alignment on building policies, procedures, and expectations.
• Communicate updates, resident feedback, and staffing changes with both the client and PLS management.
• Participate in regular site meetings, service reviews, and building walkthroughs with property leadership.
• Support special projects, events, and initiatives that improve service quality or resident engagement.

• Monitor staffing levels, attendance, and adherence to schedules to maintain consistent coverage.
• Ensure all team members follow safety, uniform, and professional conduct standards.
• Handle escalated resident or guest concerns with discretion and professionalism.
• Maintain logs, reports, and shift documentation in accordance with company and client requirements.
• Supervise a staff of employees, while working with management to handle all janitorial duties of a site.
• Will order inventory supplies, uniforms, and work orders for sites.
• Inspect completed work for conformance standards.
• Assist during emergencies on site.
• All other job duties as requested/required.

 Requirements:

• Experience supervising a staff and day to day operations. 
• High School Diploma or G.E.D.
• Three years of experience in a Concierge or related role
• Multi tasks work and perform well under pressure.
• Eager to learn and take on additional responsibility.
• Flexibility to adapt to changing work priorities.
• Demonstrated leadership, organizational, reasoning, and analytical skills.
• Strong interpersonal skills.
• Reliable, highly organized, attention to detail, courteous, friendly, hardworking, and professional.
• Must be able to work in inclement weather.
• May be required to lift to 50 lbs.

Benefits

• Full-time employees (defined as working 30 or more hours per week) are eligible for medical, dental, vision and other ancillary benefits. 
• All employees (full-time and part-time) are eligible to participate in the company’s 401K which has an employer match.

“Planned Companies is an equal opportunity employer. Planned Companies does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits.”  

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