Housing - Program Manager Seattle

Housing Leadership Seattle, Washington Seattle, Washington


Thank you for considering a career with Pioneer Human Services!

We are currently looking for a Program Manager for our Housing Team.


Pioneer Human Services is a nationally recognized social enterprise with 50 facilities in operation across Washington State. We are proud to be a leading organization in the state that offers an array of treatment, housing and employment services to individuals who are overcoming the challenges of living with a criminal history, and/or struggling with substance abuse and mental health issues. Pioneer’s goal is to provide a chance for change for people who want to turn their lives around.


As a member of the Service Enriched Housing team, we are committed to the mission and vision of providing supportive services that promote proactive social and independent living skills while employing effective business practices that support the success of the residents we serve and the Housing Department. 

The Program Manager, under the supervision of the Director, supports strategic direction of Pioneer Human Services throughout the operation of the Housing Department.  This position is responsible for providing leadership in the region and for achieving quality operational results through supportive services and effective business practices.  This position will oversee contracts, programs and permanent and transitional housing in the Seattle area, serving approximately 290 households and supervising several staff.  With three direct reports, and the support of the management team, the Program Manager is encouraged to make recommendations to operational policies and procedures consistent with the Housing Department’s mission.


Program and Facility Compliance:

  • Ensure buildings are compliant with all contractual agreements, applicable laws, regulations and program expectations.
  • Develop plan of action ensuring compliance with Landlord/Tenant laws and/or contract requirements as applicable.
  • Develop and report on all contractual outcomes monthly.
  • Oversee facility walkthrough reports and ensure high standards of safety and living are met

Oversee and Develop Staff:

  • Oversee all personnel moves according to policy (hires, promotions, transfers, disciplinary actions, terminations, time cards and requests for time off) while ensuring maximum productivity.
  • Partners with HR and accounting departments to ensure collaboration and adherence to all appropriate policies.
  • Conduct formal performance management reviews for all direct reports. Ensure that all employees receive annual written job expectations.
  • Assures direct reports receive adequate training and supplemental review in the following areas: Comprehensive new hire orientation including 1:1 with peer and follow-up with supervisor.  Job safety practices including safe and effective use of equipment and body mechanics.  Informal and formal performance feedback.


Develop and Manage to Program Budgets:

  • Own the entire budget process for your area of responsibility with oversite from your Director.
  • Coordinate with the Director, Budget, and Finance Department to develop realistic budgets that support the mission impact and financial sustainability of our programs.
  • Clearly define budget variances that can be measured on a monthly basis.
  • Partner with accounting to ensure methods meet their requirements
  • Operate within agreed upon departmental budget targets per approved budget expectations.
  • Manage controllable expenses and savings within budget, providing necessary variance analysis and course correction when necessary.
  • Be accountable for the financial and mission success or failure of designated units.
  • Communicate any operational decisions to supervisor that will result in budget variances of 5% or greater.

Develop and Maintain Operational Controls:

  • Develop and implement sustainable and meaningful controls to manage your business.
  • Develop a process of oversight to ensure all projects are properly managed and planned with a clearly defined scope of work and quality goal, an attainable budget and project schedule.
  • Oversee Operations.
  • Assure follow-up for all resident incidents and complaints are completed timely, necessary notifications have been made, and action plans are implemented per policy.
  • Respond to Incident Reports and resident complaints, investigating when necessary.

Develop and Monitor Program Safety Measures:

  • Implement pro-active safety measures to minimize injuries and accidents.
  • Report accidents promptly and conduct incident investigations timely and according to policy.
  • Ensure feedback and corrective action plans are implemented.


  • Required: Current driver’s license and ability to meet the requirements of a Company Approved Driver including minimum personal vehicle insurance and acceptable driver record.
  • Proficient in the use of Microsoft Office suite of products including Outlook
  • Ability to handle frequent interruption
  • Ability to professionally handle interactions with clients who may be uncooperative, distraught or hostile on a daily basis.




  • BA degree in Social Work, Human Services, Psychology or a related field, AA degree with course work in Social Sciences or two years' work experience in the field of criminal justice populations or equal years of experience in managing affordable housing.
  • One year supervisory experience
  • Excellent verbal and written communication skills and the ability to work with outside agencies
  • Strong organizational skills and detail oriented
  • Be able to successfully pass a Washington State Patrol background check
  • Property and/or program management experience
  • Knowledge of fair housing laws in the City of Seattle




  • MSW or graduate degree in a related field



  • Regularly scheduled M-F but requires coverage 24/7 as needed for emergencies.
The employee will be required sit, stand or walk for long periods of time, communicate with other persons by talking and hearing, required to lift and carry items weighing up to 50 pounds. Program participants may display aggressive, threatening, disrespectful or violent behavior. Exposure to janitorial and maintenance chemicals. Exposure to blood-borne pathogens, viruses and bacteria


  • Full medical, education assistance, a 403(b) retirement plan, and paid time off (10 paid holidays per year, plus sick and vacation pay). 
  • Pioneer contributes 4.5% of employees' annual salaries into retirement plans. An additional 3.5% match is offered to those who contribute 6% of their own salary. 
  • Employee Recognition Program (PERC Rewards). Rewards include gift cards, additional time off, weekend getaways and other items.
  • Other benefits include participation in the Life Assistance Program and public transportation reimbursement of $25 per month.


Pioneer Human Services is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans and does not unlawfully discriminate under federal, state, or local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status.


In addition to pre-employment drug screening, Pioneer reserves the right to conduct random sample alcohol or drug testing of all employees. Please note that our drug-free policy includes marijuana and there are no exceptions for those with medical marijuana prescriptions.