If you are looking for employment with a purpose where you can help improve the daily lives of the members of your community, then consider a career with Pioneer Human Services!

We are currently looking for a Senior Systems Engineer with a passion for human services. This is an exciting opportunity to be involved with an organization focused on a transformative path towards social change, creating pathways for rehabilitation, reintegration, and redemption.

Who we are – Our Mission
We empower justice-involved individuals to overcome adversity and reach their full potential.

For over 60 years, we have proudly serviced our clients with professionalism and empathy. We are a nationally recognized non-profit with 35+ locations across Washington state that provided a chance for change to over 9,500 individuals in 2024.

What We Offer

At Pioneer, our employees are our most valuable asset. That’s why we’re proud to offer a comprehensive Total Rewards package designed to support your health, security, and work-life balance.

Compensation:

New hires for this position typically start between $111,706 and $148,941 annually, depending on factors such as work location, experience, qualifications, skills, competencies, internal equity, and market conditions. While the full pay range is provided to support pay transparency, individual compensation will vary within the range based on these factors.

Benefits That Invest in You

At Pioneer, we offer a comprehensive benefits package designed to support your health, financial well-being, and continued growth.

Health & Wellness Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Flexible Spending Account (FSA)
• Dependent Care Flexible Spending Account

Financial Protection

• Employer-provided life insurance
• Accidental Death & Dismemberment (AD&D) insurance
• Disability coverage

Invest in Your Future

• Front-Loaded Tuition Assistance
• Retirement Plan
• Employee recognition programs
• Public transportation discounts
• Employee Assistance Program (EAP)

Join Pioneer and build more than a career. Be part of a team that supports your well-being, recognizes your contributions, and invests in your future.

Benefit eligibility, coverage, contributions, and program provisions are subject to the terms of the applicable benefit plans and policies.

WHAT YOU'LL DO

The Senior Systems Engineer is responsible for leading, managing and implementing plans to maintain and improve technology and communication systems that comprise the PHS computer network. The Senor Systems Engineer, maintains and architects all facets of the PHS network, including LAN/WAN infrastructure, to support PHS units and the strategic direction and mission of PHS.

PRIMARY/ESSENTIAL DUTIES AND RESPONSIBILITIES:

IT Infrastructure Management:

• Oversees the design, configuration, and maintenance of servers, networks, and storage systems. Maintain security and operating system versions, revisions and updates
• Ensures optimal performance, security, and availability of PHS IT infrastructure and email systems, including hybrid cloud environments
• Manages on premise and hosted systems, hybrid configurations and emerging technology deployments. Support cloud virtualization platforms in Azure Landing Zone, and other cloud resources to meet organizational needs
• Manages on premise virtualization platforms such as VMware and vSphere to supports on premise IT operations

System Design and Implementation:

• Leads infrastructure projects from concept to completion, including requirement gathering, planning, and execution
• Develops and implements strategies for system upgrades, migrations, and scaling to accommodate growth
• Deploys and manages modern cloud solutions such as Azure Sentinel, Intune, Entra ID, and M365 to enhance operational efficiency and security

Change Management & Documentation

• Actively participates in and enforces the Change Management Process, ensuring all changes to the IT environment are documented, reviewed, approved, and communicated effectively.
• Maintains accurate and detailed documentation for network devices, configurations, changes, incidents, and resolution activities.
• Conducts audits to ensure IT systems, networks, and processes comply with organizational policies and standards.

Cloud Infrastructure and Security:

• Implements and manages Azure Landing Zones to establish a secure and scalable cloud foundation
• Monitors and maintains cloud infrastructure to ensure compliance with best practices and security standards
• Leverages Azure Sentinel for threat detection and response, ensuring robust cybersecurity measures are in place

Monitoring, Documentation, and Reporting:

• Conducts regular performance monitoring, system health checks, and preventive maintenance tasks
• Troubleshoots and resolves complex hardware, software, and network issues in a timely manner
• Maintains up-to-date documentation for system configurations, processes, and procedures
• Works closely with management to maintain alignment for IT infrastructure initiatives and support organizational goals
• Serves as a point of escalation for critical issues and provides expert-level support when needed
• Observes and implements IT Change Management protocols and principles for all system administration functions that impact technologies and end users

Critical On-Premises Services:

• Maintains and manage on-premises critical services, including Exchange in both on premise and hybrid environments
• Oversees backup and disaster recovery solutions for servers and critical data using industry-standard tools and methodologies
• Ensures the reliability and uptime of critical services, implementing proactive measures to minimize downtime

Network and Cloud Support:

• Supports and maintains on-premises and cloud network infrastructure, ensuring connectivity and security
• Implements SD-WAN and other advanced networking solutions for enhanced performance across remote sites
• Collaborates with vendors and service providers to ensure seamless integration of network and cloud services

Pioneer Human Service Expectations:

• Represents the company Core Values, department, and self by maintaining a high degree of personal professionalism; by conducting business with strict honesty and fairness; by avoiding all deception and trickery; and by dealing fairly with employees, customers, and competitors.

• Be aware of and ensure compliance with all Company requirements and procedures and follow requirements laid out in the Company’s Business Management System.
• Accept responsibility for mentorship and guidance of new and support employees; embrace and participate in the company’s Core Values and Mission programs.
• Maintain a high level of self-awareness of personal skills and abilities and notify supervision of any training or assistance needed.
• Performs all other duties as assigned and required. Duties, responsibilities, and activities may change at any time with or without notice.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Advanced knowledge of enterprise IT infrastructure, including server architecture, operating systems, virtualization, cloud computing, storage, and networking technologies.
• Comprehensive understanding of Microsoft Windows Server, Active Directory, Microsoft 365, Azure, and hybrid infrastructure environments.
• Strong knowledge of network architecture, protocols, and services, including TCP/IP, DNS, DHCP, VPNs, firewalls, and network security.
• Knowledge of cybersecurity principles, identity and access management, endpoint protection, vulnerability management, and information security best practices.
• Understanding of system availability, performance optimization, capacity planning, backup and recovery, and business continuity practices.
• Familiarity with IT governance, change management, regulatory compliance, and industry security frameworks.  Knowledge of infrastructure monitoring, automation, scripting, and system administration tools used to improve operational efficiency.
• Advanced technical skills in configuring, administering, maintaining, and optimizing complex enterprise infrastructure and cloud-based systems.
• Strong analytical and troubleshooting skills to identify root causes and resolve complex technical issues across multiple systems and platforms.
• Proficiency in implementing security controls, monitoring system vulnerabilities, and maintaining secure technology environments.
• Skilled in evaluating, designing, and implementing infrastructure improvements, system upgrades, and technology solutions.
• Strong project management and organizational skills, including prioritizing competing demands, coordinating resources, and meeting established deadlines.
• Proficiency in developing technical documentation, system diagrams, standard operating procedures, and disaster recovery plans.
• Strong written and verbal communication skills, including the ability to explain complex technical concepts to non-technical stakeholders.
• Effective collaboration and interpersonal skills to support cross-functional initiatives, vendor relationships, and organizational objectives.
• Ability to independently assess, design, implement, and support complex infrastructure solutions that meet organizational needs.
• Ability to anticipate system vulnerabilities, operational risks, and performance issues and implement proactive solutions.
• Ability to exercise sound judgment and make informed technical decisions in high-impact or time-sensitive situations.
• Ability to manage multiple priorities, projects, and critical incidents while maintaining system reliability and service expectations.
• Ability to analyze emerging technologies, assess organizational impact, and recommend improvements that support long-term business objectives.
• Ability to lead technical initiatives, provide guidance to junior IT staff, and contribute to knowledge sharing and continuous improvement.
• Ability to collaborate effectively with leadership, internal departments, external vendors, and technical teams.
• Ability to maintain confidentiality, safeguard sensitive information, and uphold organizational security and compliance standards.
• Ability to adapt to evolving technologies, business requirements, and cybersecurity threats.

QUALIFICATIONS:
REQUIRED

• Bachelor’s degree in information technology or related field, and/or 5+ years equivalent work experience as a Senior Systems Engineer
• 8+ years of progressively responsible experience in systems engineering, IT infrastructure management, or a similar role
• 6+ years’ experience with Microsoft Server OS and system administration
• Advanced administration skills using Microsoft Server and Microsoft Exchange, including Active Directory, Group Policy, DNS, DHCP, VPN, and Remote Desktop/Terminal Services
• Hands-on experience with Microsoft Azure, including Azure VMs, virtual networking, storage, and integration with on-premises environments (hybrid)
• Experience managing and maintaining Microsoft 365 ecosystem services (Exchange Online, Teams, SharePoint Online, OneDrive) in hybrid or cloud-only deployments
• Strong experience with Entra ID (Azure AD), including identity management, Conditional Access, SSO, and MFA
• Experience deploying and administering Microsoft Intune for endpoint/device management and policy enforcement
• Expertise in managing Windows and Linux server environments
• Experience supporting Microsoft SQL Server systems and environments
• Proficiency in virtualization technologies such as VMware, vSphere, Hyper-V, and Azure VM-based workloads
• Strong understanding of networking concepts, including LAN/WAN, VLANs, firewalls, VPNs, and SD-WAN
• Experience managing and maintaining on-premises critical services such as Exchange (on-premises and hybrid) and backup systems
• Experience with IT security practices, tools, and frameworks, including:

• Microsoft Defender (EDR/XDR, Defender for Endpoint/Office/Cloud Apps)
• Azure Sentinel (Microsoft Sentinel) for SIEM/SOAR
• Cisco Umbrella or equivalent secure DNS/web gateway solutions

• Experience with infrastructure and application monitoring using tools such as SolarWinds and native Azure monitoring (Log Analytics, Azure Monitor)
• Strong skills in creating detailed documentation and delivering concise reports to both technical and non-technical audiences
• Strong problem-solving skills with the ability to troubleshoot complex technical issues across network, server, and cloud layers
• Excellent communication, written, and teamwork skills

PREFERRED/DESIRABLE

• Experience with Microsoft Always On (e.g., Always On VPN, Always On Availability Groups)
• Relevant certifications such as MCSE, VCP, Azure Administrator/Architect, Microsoft 365 certifications, or AWS Certified Solutions Architect
• Experience with Microsoft DPM or other enterprise backup/recovery platforms
• Experience with hosted and cloud-based applications (SaaS/PaaS) and hybrid architectures
• Experience with project management and continuous improvement processes (e.g., ITIL, Agile, Lean)
• Experience with legal and regulatory requirements including HIPAA and other IT compliance frameworks (e.g., CMMC, SOC, ISO 27001)
• Strong educational background in data security and compliance; certifications such as Network+, CCNA, security-focused credentials, or equivalent are a plus

EEO

Pioneer human services is an equal opportunity employer of minorities/women/individuals with disabilities/protected veterans and does not unlawfully discriminate under federal, state, or local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status. EEOC is the Law/EEO Policy Statement

Pioneer Human Services is a Drug-Free Company

Pioneer Human Services is a drug free company. This position has been deemed safety sensitive under RCW 49.44.240(3) and is subject to both pre-employment drug testing and drug testing during employment, to include testing for marijuana.