Customer Service Chillicothe, OH



This individual shall oversee all aspects of a client’s drug and alcohol treatment program. Responsible for the coordination and continuity of care from admission through discharge and follow-up of the patients. Promote Performance Improvement and service delivery that is aligned with the agency’s primary mission.

Essential Duties

Ensure the completion of patient databases, treatment plans, progress notes, discharge summaries, and other essential documentation in accordance with applicable federal and state standards as well as agency policies and procedures
Provide patient with orientation regarding objectives of the program, phase system requirements, rule and regulations, sanctions, hours of services, patient rights, and additional information to help patient adjust to the program
Assure each patient is assessed and placed according to the treatment phases in accordance with Federal and State standards as well as agency policies
Keep all patient files organized and updated for own and agency’s use in accordance with established policies and procedures
Counsel patient in crisis situations by identifying patient resources and coping abilities in order to help patient cope with and take steps to resolve crisis
Counsel patient who has refused to comply with specific program requirements in order to increase patient awareness of possible consequences of noncompliance
Arrange referrals to other agencies and resources in the community when appropriate.
Perform treatment plan reviews
Participate in case conferences and case reviews in accordance with established policies and procedures
Develop and increase knowledge of federal, state, and agency regulations regarding confidentiality, methadone treatment, and substance abuse counseling certification
Submit all internal and external correspondences to supervisor for review and approval
Secure necessary documentation from patient, when appropriate, to ensure compliance with established policies and procedures
Submit monthly and quarterly statistical reports to supervisor
Other duties as assigned

Minimum Qualifications

CDCA or higher certification in Ohio
A minimum of a Bachelor's degree in a behavioral science or nursing required
One year (2,000 hours) of chemical dependency counseling related work experience compensated work or supervised internship)required  

We are an Equal Opportunity Employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status.