Pinnacle Live Careers

  National Sales Trainer, Customer Experience

$85,000 - 95,000+

Company Overview: 

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We’re looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences. 

Job Summary: 

The Sales Trainer, Customer Experience is a fully remote role that is central to our mission of driving exceptional customer experiences through our sales teams across contracted hotels. The ideal candidate will bring a passion for teaching, a deep understanding of sales processes, and a commitment to fostering an environment of continuous learning and improvement. As a Sales Trainer, you will be instrumental in developing our sales force's capabilities, ensuring they are equipped with the skills, knowledge, and motivation to achieve and exceed their goals. Your work will directly contribute to Pinnacle Live's reputation for excellence in the audio-visual event technology industry.  

Essential Functions:  

•   Facilitate engaging and comprehensive sales training sessions that embody Pinnacle Live's commitment to exceptional customer experiences.  

•   Act as a mentor to sales personas, providing guidance, feedback, and support to foster their professional growth and success.  

•   Collaborate with Customer Experience Leadership to design and continuously update the sales training curriculum, ensuring it remains cutting-edge and aligned with industry standards and company goals.  

•   Work alongside Customer Experience Leadership and sales training consultants to refine and enhance training programs, incorporating best practices and innovative strategies.  

•   Develop detailed roadmaps for sales team members, outlining the progression and milestones required to complete the training curriculum effectively.  

•   Oversee and promptly address training requests from Venue Operations Leadership, tailoring training solutions to meet specific needs and challenges.  

•    Continuously evaluate and improve the training curriculum based on participant feedback, changes in the industry, and emerging sales technologies and methodologies.  

•    Promote a culture of high performance, continuous learning, and a commitment to diversity, equity, inclusion, and belonging within the sales teams.   

•    Support the company’s growth and profitability by enacting and directing sales training strategies as outlined by the VP, Customer Experience  

•    Provide feedback on training needs assessment to the Directors, Customer Experience for escalation as necessary.  

•    Collaborate with Learning and Development to enact all sales training and mentorship programs.  

•    Responsible for having a deep knowledge of Pinnacle Live’s products and offerings.  

Education & Experience: 

•    Minimum of four (4) years’ experience in a sales and customer service leadership role; prior sales experience in the hospitality industry required  

•    Strong business communication, presentation, and writing skills  

•    Strong understanding of targeted goals and sales metric reporting  

•    Proficiency in CRM platforms, ability to generate high-quality insights into sales activity and progress  

•    Exceptional relationship builder, internally and externally   

•    Production and Staging experience is preferred   

•    Scenic and Décor experience is preferred   

•    Rigging, Electrical, and Exhibit experience is preferred  

Travel Demands: 

Travel, up to 50% required within North America  

• Performance based incentive plans on top of base salary 
• Generous time off with PTO, holidays and sick/personal days 
• 401k with a contribution match 
• Insurances; health, vision, dental and more 

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer   

Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.  

Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.