Pinnacle Live Careers

Description

Senior Event Services Technician  

Company Overview   

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We’re looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.  

Job Summary:  

The Senior Event Services Technician is responsible for assisting with the floor operations, including setup, strike, and operation of intermediate to advanced technology solutions in a hotel or hospitality environment with a focus on delivering unmatched customer service to our guests and clients.  

Essential Functions:   

• Ensure all event sets and strikes are completed according to Company SOPs  

• Operate intermediate technology solutions and troubleshoot if issues arise.  

• Act as leader and mentor to other technicians and team members  

• Greet guests/clients before event and provide clear instructions on how to operate equipment.  

• Provide continued communication with client to ensure success of all events  

• Follows through on all client requests  

• Look for opportunities to enhance client’s event  

• Maintain accurate client event information within the Company’s business systems  

• Review daily invoices with client and obtain client’s signature on invoice(s)  

• Comply with all Company security and safety measures and is constantly aware of the property  

   inventory and location of equipment and ensures inventory is secure from theft and /or damage  

• Ensure all inventory is in good working order and rental condition  

• Ensure any lost, stolen or damaged equipment is immediately reported to management.  

• Ensure inventory is secure from theft and/or damage.  

• Make sure all Company occupied areas are clean, organized, and up to Company standards  

• Continually work toward enhancing and improving technical skills to include audio, video/data,  

  staging and computer operation and networking.  

• Comply with all Company policies and procedures  

• Other duties as assigned.  

Education & Experience:  

• High School Graduate or equivalent  

• Minimum of two (2) years experience in the audio-visual and/or hospitality industry  

• Computer proficiency (hardware, software, and networking)  

Required Skills & Knowledge:  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.  

• Demonstrated advanced technical operational ability  

• Good working knowledge of computer hardware and software  

• Planning ability; able to plan prioritize  

• Strong interpersonal skills  

• Excellent verbal and written communication skills  

• Excellent organizational skills and attention to detail  

• Strong team player orientation  

• Commitment to best-in-class customer service for internal and external stakeholders  

• Professional appearance  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.