IT Help Desk Tech | Full Time

Information Technology  Information Systems

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Description

Who we are:

Peterson Health is an independent, not-for-profit healthcare organization located in Kerrville, Texas, in the heart of the Texas Hill Country. Recognized as one of the nation's Top 20 Rural and Community Hospitals and the only Texas hospital to earn this distinction, Peterson is also Magnet® designated for nursing excellence and has been named one of Modern Healthcare's Best Places to Work in Healthcare for six consecutive years. Together, these achievements reflect our commitment to exceptional, compassionate, patient-centered care and a culture where team members thrive.

 
Shift Information:
This position is full time working M-F
 
What we offer:
Health Insurance
401(k)
Dental Insurance
Vision Insurance
Paid time off
Tuition Reimbursement | HPSA Designated
Employee Education Scholarships
Employee Referral Program
Merit Increases
Great Culture
Free access to a beautiful onsite fitness facility
 
What you will do:
Primary Help Desk resource for calls to the MIS Help Desk Extension. Resolve issues, route calls and create service tickets as necessary after trouble-shooting the call. Manages open work orders. Assists in the maintenance of Authorized user accounts required by access requests for the various PRMC systems.

Preferred Education:
High school diploma or equivalent

Required Skills:
Exposure to PC hardware components, Microsoft Office, ITIL Ticket Tracking Methodology - primarily Incident Management.
 
Required Experience:
1 – 3 years of exposure to PC applications and Help Desk Tracking Systems. 
 
Preferred Experience:
3 – 5 years of hardware technician experience with exposure to Microsoft Office Applications.

Disclaimer

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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