Customer Service Representative

Customer Service Bellevue, Washington


Description

Peter Pan Seafood Company, LLC is passionate about providing healthy, sustainable seafood to consumers across the globe while supporting local fishing communities and preserving ocean ecosystems. With processing plants located across Alaska; including King Cove, Dillingham, Port Moller and Valdez, the Peter Pan family supports a network of 3,000 employees.

Peter Pan Seafood Co. is currently looking for a Customer Service Representative in our Bellevue, WA corporate office. We are a fast-paced organization that has experienced rapid growth in both our Alaska operations and our value-added seafood products.

Peter Pan is looking to add a Customer Service Rep who can provide exemplary customer service to our Sales Managers, customers, warehouses and to the team. This is part of a small team with a broader range of responsibilities, so the ideal candidate will also come from a mid-size environment where they got to participate in a lot of functions. We are looking for a candidate that is highly organized, who is willing to roll up their sleeves and jump in. There is room to grow and expand in this role as well as the company, so bring your drive and desire to grow. 

Essential Functions
:
• Sales customer service frozen/canned or fresh products; order entry, booking
   shipments, invoicing and all parts of follow-up customer service with moderate communications     with sales managers, brokers, warehouses and truckers.
• Prepare and book less than truckload, truckload, railcar and/or air sample
   shipments.
• Assist in maintaining EDI setup of customer database required for sales orders.
• Prepare and book stock transfers between warehouses as needed
• Prepare code to containers manifest data for containers of canned salmon to be
   received into local warehouses from shipping from Alaska production facilities.
• Book trucking and warehouse receiving for containers. Follow up with
   reconciling and entering receive quantities in our system.
• Receive and reconcile several shipments with many part codes and units of
   measure from Alaska simultaneously. Reconcile warehouse inventories.
• Canned label orders; accurately enter detailed alpha numeric can codes with
   quantities into job orders along with finished counts when job order is completed.
• Coordinating with QA product grades as needed.
• Code and audit all vendor invoices for payment to include; storage, handling all
   freight and vendor invoices;
• Code Alaska carrier freight invoices for payment adhering to correct production
   general ledger codes.
• Other tasks to include cross training to back up other Logistics department duties

Competencies: 10 key by touch, accuracy, excellent communication skills and be able to work
with a team in a dynamic sales environment with a variety of people both within and outside the
company.

Education/Experience:
Applicant must have a minimum 1-year sales support and/or inventory control
experience. Minimum of a AA degree required. Successful applicant must know 10-key by touch and have excellent communication skills; must be able to work with a team in a dynamic sales environment with a variety of people both within and outside the Company.

Training/Skills:
Establishes and maintains effective and positive relationship with internal and external
customers. Proactively acts with customers in mind and values the importance of providing

high-quality customer service. Read, speak, write, and understand English for effective
communication.

Mental Activities:
The employee is frequently required to set an example by consistently modeling high standards of honesty and integrity. Is widely trusted and is a direct, truthful individual who presents information in an appropriate and helpful manner. Maintains a reputation for honesty, confidentiality, reliability, and fairness. Is willing to admit mistakes and doesn’t misrepresent him/herself for personal gain. Performs work with energy and drive; values planning, but will take quick, decisive action when an opportunity presents itself.

Peter Pan Seafood Co. LLC is an equal opportunity employer. All qualified applicants will receive
consideration for employment without regard to status as a protected veteran or a qualified individual with
a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation,
gender identity, or age.