Director, Operations - Remote
Description
Our client’s telehealth platform connects physicians with their chronic pain/SUD and obesity patients daily by tracking medication compliance and care plan adherence through an easy-to-use, clinically validated app. They provide physicians with detailed patient insight, a HIPAA-compliant clinical dashboard, and tools for medication monitoring.
They are looking for a Director, Operations in both a strategic and hands-on role to develop and implement policies to support the company’s growth plans, as well as lead training efforts.
As the Director, Operations, you will:
Support executive leadership team to establish and achieve the client’s strategic operating plan with overall accountability and responsibility for day-to-day practice partner relationship management and operations.
Oversee all aspects of company operations to ensure all team members are working towards deliverables and timelines with ultimate accountability for the team's performance in achieving performance goals.
Implement best practices and technologies to optimize accurate and compliant practice partner revenue capture.
Manage new client/user training on the platform.
Develop and execute marketing strategies to attract and retain patients, focusing on targeted demographics and referral sources.
Enhance patient experience through the implementation of patient-centered care initiatives and process improvements.
Develop and report performance data regularly to reinforce successes and pinpoint opportunities for improvement at a practice and physician level.
As the Director, Operations, your background should include:
Bachelor's degree in Business Administration required; MBA preferred.
10+ years of experience in Operations and progressive leadership experience in healthcare value-based care provider preferred.
Start-up experience preferred.
Strong preference for experience in healthcare technology companies.
Proven capability to be results-oriented and lead operations at scale.
Proven experience recruiting, developing and leading high-performing teams in a complex matrixed organization structure.
Track record of successful fiscal and operating leadership; demonstrated financial expertise.
Proven ability to identify and define business problems and issues and develop strategic and financial frameworks.
Powerful communication and presentation skills, both written and verbal, including the ability to influence and impact results at all levels internally and externally.