Sr. IT Support Engineer
Description
Sr IT Support Engineer
Location: Remote (US)
Salary: $70K - $90K
Our client’s telehealth platform connects physicians with their chronic pain/SUD and obesity patients daily by tracking medication compliance and care plan adherence through an easy-to-use, clinically validated app. They provide physicians with detailed patient insight, a HIPAA-compliant clinical dashboard, and tools for medication monitoring.
They are looking for a Sr IT Support Engineer to join their growing team. This is a full-time position and can sit remote anywhere in the US.
As the Sr IT Support Engineer, you will assist in the following areas:
- Client Support
- Respond to Client issues/feature requests
- Log trouble tickets to resolution (allowing us to review requests, find consistent pain points)
- Work with managed services team on Level II/III issues
- Support onsite client staff as they train and setup sandbox environments
- Internal Support
- Troubleshoot software and hardware issues
- Format Excel worksheets
- Set up DocuSign, Zoom meetings, etc.
- Answer all technical related questions
- Training and Sales Support
- Handle initial sales calls as sales team expands; TSC available for later presentations or big opportunity calls
- Provide coverage for trainings when others are not available
- Operations
- Setup new client and assets for various company branding
- Customize collateral
- Create sandbox/live environments
- Account creation
- Internal employee onboarding, software setup, email & other accounts, etc.
- Analytics / Product Development
- Ad-hoc answers to staff queries
- Attend Dev Team scrum meeting
- Assist with building product backlog based on incoming/staff requests
As the Sr IT Support Engineer, your background should include:
- Bachelor's degree highly preferred, or equivalent relevant work experience.
- 5+ years of experience in technical support roles.
- Experience working with technologies such as MS Office, Zoom, DocuSign, etc.
- Start-up experience preferred.
- Strong preference for experience in healthcare technology companies.
- Experience being customer-facing and presenting to customers and senior management.
- Basic analytic and SQL knowledge preferred.