Description

The PENTA Building Group is searching for a Help Desk Support Engineer to join our team in our Las Vegas, NV main office! The Help Desk Support Engineer will manage daily IT support requests, set up new laptops, desktops, and mobile devices (iOS/Android), and provide troubleshooting and repair support for these devices.
 
This is a great opportunity for candidates earlier on in their career looking to be a part of a fun and collaborative IT group with potential for growth and IT exposure beyond the Help Desk position. This position will report to the Help Desk Manager and is a full-time, in-person role.
 
 

At PENTA, a Help Desk Support Engineer is responsible for:

  • Providing daily IT support and troubleshooting for all corporate helpdesk items including, but not limited to, software, desktop hardware, network, and project related infrastructure for staff within all offices and\or jobsites. 
  • Administering corporate iOS and Android devices (break\fix repair, MDM, etc.). 
  • Providing end user software support related to Microsoft Office (O365), Viewpoint, Citrix, and other enterprise level applications.
  • Learning and ultimately helping administer any new enterprise level applications as they are introduced within the environment. 
  • Updating\creating IT documentation and other administrative workloads related to PENTA equipment and systems. 
  • Performing physical cat-5\6 and fiber network and telephony wiring, especially relating to mobile jobsite trailers throughout the Southwest. 
  • Assisting with asset management and deployment of equipment and peripherals. 
  • Working with the rest of the IT team on new systems infrastructure projects as needed. 
 
 

We trust that you have:

  • 3 years of prior technical customer support experience, preferably in an IT support, help desk, or desktop support environment. 
  • An industry specific professional certification or equivalent college coursework, including but not limited to A+, Security+, etc., or are working toward completing one.
  • The ability to learn on the fly, deal with ambiguity, manage multiple tasks, and find resolutions under tight deadlines. 
  • The quality of being a self-starter who is always looking ahead and ready to embrace new challenges.
  • Excellent communication and service skills.
  • An eagerness to learn additional IT skills in a very open and collaborative IT group.
  • The flexibility to travel to jobsites within Nevada, Arizona, California, and beyond if necessary.
  • The ability to thrive in a fast-paced, high-pressure environment. 
  • This position is full-time, in-person at our main office.

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