Insurance Admin Manager

Insurance Restoration Calgary, AB


Peak RSG Services is an independent restoration company that operates in major markets across Canada. We provide unsurpassed emergency response, restoration and reconstruction services to the insurance industry supported by an industry leading claims management system and a team of dedicated project coordinators and technical experts.

Peak RSG Services is part of The Peak Group of Companies – a leader in the home improvement industry and supplier of innovative building products throughout Canada and the United States. Our greatest strength is our people, a team of remarkably talented and passionate people. We are a place where innovation is encouraged, talent and teamwork are celebrated and results and success are rewarded.

We are experiencing continuous growth and have an immediate opening for the Insurance Administration Manager position for our office located in Calgary, AB. The position will be reporting to the VP, Installations. Key Responsibilities and Qualifications include, but are not limited, to the following:

Key Responsibilities

1. Provide leadership, guidance and training to a team of project coordinators, ensure the team executes promptly and accurately the end-to-end aspects of a claim through the provision of professional and timely updates, both by phone and through Xactware to the policy holder and adjuster throughout the entire process that delights them.

2. Oversee all facets of all administrative tasks of Peak RSG Services, ensure the team promptly and professionally responding to all inquiries, coordinating loss site visits, emergency and restoration work, despatching work orders to crews, scheduling materials deliveries, processing deductibles and payments, ensuring job profitability as well as making sure business expectations are being met.

3. Provide excellent customer service and develop great working relationships with various stakeholders such as policy holders, insurance adjusters, external crews, material vendors, project management team, project coordinators and other internal departments.

4. Perform any other duties as assigned by the supervisors.

Experience, Traits and Qualifications

1. A naturally customer-centric and sales-oriented team player who is extremely helpful and always demonstrates a “yes, can do” attitude.
2. Possess at least seven years’ relevant experience in handling exterior renovation and restorations claims and projects, have a strong understanding and sound knowledge in the industry.
3. A hands on and approachable leader who has solid experience in leading, managing and providing guidance to a team of Project Coordinators.
4. Exceptional communication skills (both verbal and written); demonstrate promptness, professionalism and courtesy at all times by keeping promises, taking good care of our customers and resolving issues tactfully and professionally.
5. Extraordinary organization, time management and multitasking skills, able to manage hundreds of insurance exterior restorations simultaneously and respond to inquiries promptly at all times.
6. A self-starter with good interpersonal and problem solving skills.
7. Previous experience navigating Xactware products and CoreLogic would be an asset.

The Peak Group of Companies is an equal opportunity employer. We respect the dignity and worth of every individual in the workplace and value the importance of diversity, fairness, and trust. We offer a dynamic work environment and a competitive compensation package. Our goal is to attract, develop, and engage employees with exceptional ability and diverse backgrounds.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.