Coordinator, People Development
Description
About your Role:
The People Development Coordinator will provide technical, creative and administrative support to our various people development initiatives including onboarding, performance management, leadership development and job-related training programs. This role will serve as a primary administrator to Pathways Relias LMS system, as well as the primary contact for our learning helpdesk ticket system.
This highly visible, customer-oriented individual has the unique opportunity to work with many partners and leaders across the company, gaining exposure and experience to a broad array of programs that drive the company’s culture and employee experience.
Relias Learning Management System and Helpdesk Administration – 45%
- Serve as the primary administrator for the Relias Learning Management System (LMS). Provide end-user, supervisor and program director support for Relias, including: 1) creating and modifying learning modules and training plans based on pre-fabricated content, 2) assigning courses to appropriate learning groups both manually and through automations, and 3) troubleshooting access and course related issues
- Monitor learning helpdesk; respond to daily tickets and elevate requests as necessary. Provide friendly, competent and timely customer service skills with the desire to satisfy our internal and external customers
- Prepare customized and regularly scheduled reports and assist with creation, maintenance and distribution of training-related reports for large-scale programs and updates
- Take initiative in analyzing workflows, and coming up with solutions for streamlining and improving processes and data for maximum impact, with support from manager
Content Development & Project Support – 40%
- Support Manager and Director, People Development in marketing and project managing people development initiatives, identifying new initiatives, designing content, and tracking impact metrics
- Develop smaller scale training project plans in partnership with Talent Acquisition, People Ops, Total Rewards, Compliance and Operational teams; serve as producer for live webinars.
Communications & Culture – 15%
- Create and edit a variety of internal communications materials, including monthly employee newsletters, with tailored messages based on analyses of target audiences and business objectives
- Maintain team page on company intranet to share learning resources, onboarding tools, and information on upcoming events
- Serve as a cultural champion for a collaborative and engaging workplace environment
Other duties, as assigned
Perks of this role:
- Remote opportunity
- Competitive pay rate
Compensation:
$25/hr to $29/hr
Does the following apply to you?
- Bachelor’s Degree
- A minimum of 1 year in a previous employee engagement, learning and development, human resources or training assistant, specialist or coordinator role. Minimum of one (1) year of recruiting experience
- Previous experience with learning technology tools including Articulate, Canva, SurveyMonkey, tele- class platforms, LMS systems, etc.
What we offer:
Full Time Employees:
- Paid vacation days that increase with tenure
- Separate sick leave that rolls over each year*
- Paid holidays*
- Medical, Dental, Vision benefit plan options
- Training, Development and Continuing Education Credits for licensure requirements
All Employees:
- 401K
- Free licensure supervision
- Pet Insurance
- Employee Assistance program
- Perks @Pathways - national discounts on shopping, travel, Verizon, and entertainment
- Mileage reimbursement
- Cellphone stipend
If you're #readytowork we are #readytohire!
*benefit option varies by State/County
Not the job you’re looking for?
Pathways has a variety of positions in various locations; please go to https://www.pathways.com/working-at-pathways
To Learn More About Us:
Pathways is an equal opportunity employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status or any other protected characteristic.