Clarvida Careers

Description

• Carry out duties as a member of the team, under the direction of the Program Manager. Specific job responsibilities will vary
  depending on education and experience.
• Use of personal vehicle is required. May be asked to attend outreach events.
• Perform navigation and linkage for callers, problem solve options, provide follow up, as well as offer encouragement.
• Support and communicate with callers timely to answer questions, while making a difference in our Call Center/Caller
  Relationships. Answer calls immediately and provide profesional/supportive support while prividing referrals/ linkages
•  Provide practical help and mentoring, advocacy, coordination, individualized support, problem solving and direct assistance
  to help callers obrtain the necessary services.
• Develop effective working relationships with agencies and organizations to advocate for First Responders.
• Document all activities as required.
• Maintain and ensures HIPAA, ethical standards and professional boundaries with all staff and clients.
• Other duties assigned or necessary to support the program and/or the company.

•  Provide the best customer care possible.
•  Identify and build upon the strengths of clients, coworkers, and the communities we serve.
•  Support clients’ steps towards Recovery and Wellness.
•  Create an organizational culture that respects and celebrates the diversity of our clients.
• Value learning as an ongoing process that enables us to better service our consumers and establishes our leadership in the
  industry.
•  Research and utilize our industry’s best practices and analyze our own servies to ensure the best possible outcomes.
•  Provide outreach and develop relationships with community partners· Works under direct supervision from the Program Manager.

• High school diploma or general education degree (GED) required with computer or business courses.
• Bachelor’s degree preferred but not required.
• Lived experience or preferred history of being a consumer of mental health and/or substance use services.