Client Access and Referral Coordinator

Job Description

Summary

Under direct supervision of the Office Manager and/or Program Director the Officer of the Day will provide a broad range of client and community support through a welcoming client-service lens. The Officer of the Day should possess excellent interpersonal skills and the ability to multi-task while managing clients and engagement with the community, staff and stakeholders. Responsibilities range from general front office duties such as answering and directing phone calls, greeting clients, managing appointments, recording referrals and data entry. This position is essential in delivering quality client care and creating a welcoming program environment.

Essential Duties/ Responsibilities

Officer of the Day- Customer Service

• Practices Clarvida core values through all interactions with clients to build a collaborative and inclusive environment driven around compassion and integrity.
• Greet and check-in clients with a welcoming and friendly disposition.

•          Respond to calls from participants, families, providers, hospitals, law enforcement, probation or parole, housing partners, pharmacies, and other involved systems; route nonurgent matters to the appropriate ACT team member.

• Gather and input referral information into the EHR.
• Interface with walk-in clients, community partners and stakeholders to ensure the program meets the client’s needs.
• Manage the reception area to ensure that clients are checked in for their appointments or group activities.
• As part of our Good Neighbor Policy, Officer of the Day will walk the perimeter of the building to ensure it is free of clients loitering and ensuring we engage clients in program activities.
• Record client attendance in the program to track program participation for payor outcomes.
• Develop and maintain program group calendars, and on-call calendars.
• Maintains and protects confidentiality and security of all organizational and client information by following company policies and HIPAA regulations.
• Other duties as assigned or necessary to support the program and/or company.

Recovery Requirements

• Provide culturally respectful and relevant care.
• Identify and build upon the strengths of clients, coworkers, and the communities we serve.
• Support clients’ steps towards recovery and wellness.
• Create an organizational culture that respects and celebrates the diversity of our clients.
• Value learning as an ongoing process that enables us to better service our clients and establishes our leadership in the industry.
• Research and utilize our industry’s best practices and analyze our own services to ensure the best possible

outcomes.

Level of Supervision

Given

• None.

Received

• Office Manager and/or Program Director

Education/Licensing Requirements

• High School Diploma or GED
• Proof of valid California driver’s license, auto insurance, and education are required.
• Prior behavioral health experience preferred.

Knowledge, Skills and Experience

• Knowledge to encourage consumers to explore and regain strengths, skills, and/or talents that may be inherent in individual consumers and to become more social, through community events and outings, as well as within the program’s internal activities program.
• Skills to provide essential expertise and consultation to the entire team to promote a culture in which each consumer’s view and preferences are recognized, understood, respected, and integrated into treatment.
• Strong skills in organization, communication, and interpersonal interaction are necessary. 
• Requires intermediate PC skills.
• Ability to effectively prioritize and manage time.
• Ability to perform clerical skills and proper phone etiquette.
• Previous office experience required, with excellent computer knowledge, data entry skills and strong organizational skills.
• Excellent interpersonal and customer service skills required.
• Ability to effectively prioritize and manage time.
•  

Physical Requirements

• Office environment (not remote position). Requires extensive sitting with periodic standing and walking.
• May be required to lift and/or move up to 20 pounds.
• Requires significant use of computer, tablet, phone and/or general office equipment.
• Needs adequate visual acuity, ability to grasp and handle objects.
• Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone.
• Will use personal car or vehicle as required for travel to meetings, training, etc. as needed.

Client Access and Referral Coordinator

 Job Description

Acknowledgement Statement

By signing below, I acknowledge that I have received a copy of my job description and confirm that I understand and meet all requirements and expectations outlined in the description for the position. I understand the Company reserves the right to amend, interpret, modify or change any portion of this job description at any time with or without notice.

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NOTE: This description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties and responsibilities at any time.

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