Family Preservation Team Lead
Description
Clarvida
Job Description
Job Title:
Program(s):
State:
Population Served:
Reports To:
FLSA Status:
Program Lead
All
Tennessee
All
Program Director or Assistant Director
Exempt
SUMMARY
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The Program Lead, under the supervision of the Regional Program Director or Assistant Director,
assists in oversight of the program and ensures the client-centered care and case coordination
and/or resource linkage to clients is done in a competent, responsible, and ethical manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES
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Assessing clients on intake as needed, completing on-call duties, and ensuring Clarvida approved
behavioral health therapeutic services are being provided to clients and families to include but
not limited to: coping skills, behavior modification, parenting skills, and crisis intervention. Lead
will ensure that internal and external collaborations are occurring with behavioral
health/medical providers.
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Working with Care Coordinators to ensure that all assigned clients’ treatment team are
collaborating to ensure quality care to the client. Ensures that Care Plans and documentation
are consistent with Clarvida policy, state licensing regulations, and COA accreditation
requirements.
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Ensuring that all clinical documentation has been completed within established time frames and
rectifying all deficits within the allotted time frames; monitoring monthly and quarterly reports.
Program Lead will monitor and work with Care Coordinators to close gaps in care (HEDIS) for
clients that have open gaps. Lead will monitor progress of closing gaps on a weekly basis.
Ensuring/conducting weekly supervision with Care Coordinators according to the specifications
contract and COA requirements.
Facilitating Treatment Team meetings and reviewing presentations on each assigned client as
required. Attending all quarterly director meetings as well as regional leadership meetings.
Supporting fellow team members to ensure the best outcomes for all Clarvida clients and
families.
Contributing to the Performance Improvement Cycle, including the collection and use of data to
continuously improve client and program services, using the Performance and Quality
Improvement Plan and other means to ensure integrity and excellence of services being
provided as well as documentation. Ensuring PQI activities are completed accurately and in a
timely manner, including Peer and PQI audits. Participating in MCO evaluations.
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Manages and/or assists leadership team in overseeing client census and productivity
standards/requirements for Care Coordinators.
Responsible for assisting in program development, networking, and collaboration between
program areas.
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Program Lead
Revised 06/28/2024
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Program Lead will encourage a team atmosphere and provide excellence in service.
SUPERVISORY RESPONSIBILITIES
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Routine supervision of up to eight (8) assigned Care Coordinators.
Assures the completion of supervisory responsibilities in accordance with the organization's
policies and applicable laws, potentially including but not limited to interviewing, hiring, and
training employees; planning, assigning, and directing work; appraising performance; addressing
complaints and resolving problems.
OTHER DUTIES
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Please note this job description is not designed to cover or contain a comprehensive listing of
activities, duties or responsibilities that are required of the employee for this job. Duties,
responsibilities and activities may change at any time with or without notice.
Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.
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PHYSICAL DEMANDS
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The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
functions.
While performing the duties of this job, the employee is regularly required to stand; walk; sit;
use hands and fingers to handle, or feel; and talk or hear. The employee is occasionally required
to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must
occasionally lift and/or moveup to 25 pounds.
The employee will be required to perform CPR.
WORK ENVIRONMENT
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The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
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TRAVEL
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This position requires driving approximately 25 – 50% of the time.
REQUIRED EDUCATION AND/OR EXPERIENCE
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Bachelor’s degree in a Human Service discipline from an accredited four-year college or
university and at least 3 years of relevant experience in the Mental Health field.
PREFERRED EDUCATION AND EXPERIENCE
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Experience working with children/adolescents in a therapeutic, community-based treatment
environment.
CERTIFICATES, LICENSES, REGISTRATIONS
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Be a licensed driver with automobile insurance in good standing and access to reliable
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Program Lead
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transportation at all times.
QUALIFICATIONS
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Language Skills
Ability to read, analyze, and interpret the most complex documents. Ability to respond
effectively to the most sensitive inquiries or complaints. Ability to write speeches and articles
using original or innovative techniques or style. Ability to make effective and persuasive
speeches and presentations on controversial or complex topics to top management, public
groups, and/or boards of directors.
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Mathematical Skills
Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic
equations, and permutations. Ability to apply mathematical operations to such tasks as
frequency distribution, determination of test reliability and validity, analysis of variance,
correlation techniques, sampling theory, and factor analysis.
Reasoning Ability
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to
interpret an extensive variety of technical instructions in mathematical or diagram form and
deal with several abstract and concrete variables.
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Leadership Skills
Interpersonal skills and ability to interact and work with staff at all levels. Drive and ability to
handle multiple tasks in a fast-paced environment.
ADDITIONAL ELIGIBILITY QUALIFICATIONS
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Ability to work flexible hours consistent with program needs and work at multiple location
Exemplary organizational, communication, mentoring, and teaming skills
Sensitive to other cultures and socioeconomic levels
Has thorough knowledge of child development and behavior modification
Has displayed proficiency and excellence in all areas of position as a Care Coordinator.
Sensitive to other cultures and socioeconomic levels
Has consistently embodied the Clarvida values of Inclusion, Integrity, Commitment,
Compassion, Accountable, Person Driven, and Collaborative
MY SIGNATURE BELOW INDICATES THAT I HAVE READ AND UNDERSTAND THE JOB DESCRIPTION AND
AGREE THAT I AM QUALIFIED AS TO EDUCATION AND SKILL TO MEET THE REQUIREMENTS OF THE
POSITION WITH OR WITHOUT REASONABLE ACCOMMODATION(S):
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EMPLOYEE SIGNATURE
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DATE
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SUPERVISOR SIGNATURE
_____/_____/______
DATE
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Program Lead
Revised 06/28/2024