Service Management Senior Specialist
Description
This role plays a critical role in supporting key transformation projects led by onshore leadership in the United States. The Enterprise Project Manager will be responsible for the end-to-end planning,
execution, and delivery of medium to large-scale healthcare IT process optimization initiatives, ensuring alignment with strategic business goals. The ideal candidate will have experience working in onshore/offshore delivery models for a US company and demonstrate strong cross-cultural
communication and collaboration skills.
execution, and delivery of medium to large-scale healthcare IT process optimization initiatives, ensuring alignment with strategic business goals. The ideal candidate will have experience working in onshore/offshore delivery models for a US company and demonstrate strong cross-cultural
communication and collaboration skills.
PREFERRED EDUCATION AND EXPERIENCE
• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• 8+ years of experience managing complex, cross-functional healthcare IT projects.
• Proven experience in onshore/offshore delivery environments.
• Experience in supporting US companies providing healthcare, healthcare IT or enterprise solutions is strongly preferred.
• Strong organizational, analytical, and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Proficiency in project management tools and Microsoft Office Suite.
• PMP certification or equivalent is preferred.
• Strong skills in developing compelling PowerPoint presentation content for diverse audiences,
including senior leadership.
• Proficient in Microsoft Excel for data analysis, reporting, and project tracking,
• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• 8+ years of experience managing complex, cross-functional healthcare IT projects.
• Proven experience in onshore/offshore delivery environments.
• Experience in supporting US companies providing healthcare, healthcare IT or enterprise solutions is strongly preferred.
• Strong organizational, analytical, and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Proficiency in project management tools and Microsoft Office Suite.
• PMP certification or equivalent is preferred.
• Strong skills in developing compelling PowerPoint presentation content for diverse audiences,
including senior leadership.
• Proficient in Microsoft Excel for data analysis, reporting, and project tracking,
QUALIFICATIONS
• Ability to manage competing priorities in a time sensitive environment
• Demonstrated ability to influence leaders, employees and teams to work toward deploying a
different future state
• Proactive problem-solving skills and ability to identify yellow and red flags quickly
• Exhibit excellent oral and written communication skills.
• Detail-oriented, yet able to look at a wide array of choices and identify what truly matters.
• Strong relationship building skills.
• Ability to manage competing priorities in a time sensitive environment
• Demonstrated ability to influence leaders, employees and teams to work toward deploying a
different future state
• Proactive problem-solving skills and ability to identify yellow and red flags quickly
• Exhibit excellent oral and written communication skills.
• Detail-oriented, yet able to look at a wide array of choices and identify what truly matters.
• Strong relationship building skills.
• Language Skills
Ability to read, analyze, and interpret complex documents and instructions. Ability to respond
effectively to sensitive inquiries or complaints. Ability to clearly explain instructions in both written
and oral media.
Ability to read, analyze, and interpret complex documents and instructions. Ability to respond
effectively to sensitive inquiries or complaints. Ability to clearly explain instructions in both written
and oral media.
• Mathematical Skills
Basic mathematical ability including addition, subtraction, multiplication, and division. Use of MS
Excel to aid in mathematical work.
Basic mathematical ability including addition, subtraction, multiplication, and division. Use of MS
Excel to aid in mathematical work.
• Reasoning Ability
Ability to read instructional bulletins and/or participate in training sessions then translate
information provided into day-to-day work duties. Must be able to make sound decisions to support
employees and consumers in a calm and timely manner. Must be able to interact with employees,
outside agencies, external sources, and internal departments on a daily basis in a way that supports
the company’s mission and enhances the delivery and quality of services
Ability to read instructional bulletins and/or participate in training sessions then translate
information provided into day-to-day work duties. Must be able to make sound decisions to support
employees and consumers in a calm and timely manner. Must be able to interact with employees,
outside agencies, external sources, and internal departments on a daily basis in a way that supports
the company’s mission and enhances the delivery and quality of services