Clarvida Careers

Clarvida

Human Resources Training

Job Description

Job Title: Family Connections Consultant (FCC) Lead

Program(s): Parenting Skills Program

State: Tempe, Arizona

Population Served:

Reports To: Family Connections Supervisor

FLSA Status: Non-Exempt

SUMMARY

The Family Connections Consultant (FCC) Lead provides services to referred families as outlined in the Arizona Family Connections manual to include: intake; outreach and engagement; concrete/emergency services; comprehensive family assessment, including the use of standardized assessment instruments; outcome driven service plans with UBSMART goals; change focused intervention; evaluation of change; and service closure.  Family Connections is a multi-faceted community-based practice model that works with vulnerable families in their homes, in the context of their neighborhoods, to help them meet the basic needs of their children, prevent child maltreatment and/or eliminate danger. As the FCC Lead, this position will ensure a successful onboarding, orientation, and training for new FCC hires.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet new staff: schedule job shadowing and check-ins, train and review paperwork and electronic documentation, identify need for additional training and provide resources as appropriate, be available for questions. Inform Supervisor of challenges and collaborate on action planning to ensure the new hire’s success. 
• Accepts Family Connections referred families from FC Supervisor.
• Conducts initial outreach and engagement, Comprehensive Family Assessment (CFA), service planning, change focused intervention, evaluation of change (EOC), and service closure according to outline provided in Foster Connections manual.
• Communicate with FC Supervisor before initial outreach, after initial outreach, during the CFA to include trauma informed approaches, regarding any client resistance to services including declining services or missed appointments, during service planning, during change-focused intervention, during evaluation of change, and before service closure.
• Meets with the parent/ caregiver in-person one (1) time per week, for a minimum of one (1) hour, over a maximum of 150 days (five months) and conduct additional virtual, or telephone contact as required by the family to meet behavior change goals for level one referrals; or meets with the parent/caregiver in-person two (2) times per week, for a minimum of one (1) hour, over a maximum of 150 days (five months) and conduct additional virtual, or telephone contact as required by the family to meet behavior change goals for level two referrals.
• Ensures that all services, procedures, and forms provided are culturally relevant, linguistically appropriate and gender responsive (including Lesbian, Gay, Bisexual, Transgender, and Questioning (LGBTQ).
• Observes all children residing in the household at least one time per week, regardless of relationship to the parent/caregiver engaged in FC.
• Reports any abuse or neglect in the family while the case is open and submits Incident Report to the Department of Child Safety, Program Director, Director of Compliance, and Program Supervisor.
• Completes client documentation in HRT client database according to contract deadlines.
• Attends and completes a minimum of 15 hours of job-related training per FC manual.
• Ensures the safety, health, and welfare of staff and clients at all times.
• Models and ensures all program norms are upheld without compromise.
• Acts as a positive role model and mentor for parents, children, and families.
• Treats others with respect, confronts negative behavior, and supports confrontation.
• Attends and participates in all required meetings including individual supervision and monthly group supervision as outlined in the FC Manual.

OTHER DUTIES

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISORY RESPONSIBILITIES

• None.

PHYSICAL DEMANDS 

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear.  The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 25 pounds. 

WORK ENVIRONMENT 

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate.
• Potential exposure to contagious diseases due to frequent interaction with clientele.

TRAVEL

REQUIRED EDUCATION AND/OR EXPERIENCE

• Bachelors’ Degree in Social Work or related qualified bachelor’s degree, and a minimum of three year of human services work related experience.
• Minimum of 1 year of experience as a FCC.
• Ability to obtain and maintain a valid unrestricted Level One Fingerprint Clearance Card.
• Minimum age requirement is 18 per contract.
• Must meet the requirements of a safe driver.  Must possess a current Arizona State Driver’s License and have an acceptable driving record for the past three (5) years.  Must have personal vehicle liability insurance and vehicle registration as required. a) No Driving while intoxicated (DWI) or Driving Under the Influence (DUI) during the life of the Contract or in the five (5) years preceding the Contract. (b) No at-fault Accidents during the life of the Contract or in the five (5) years preceding the Contract. (c) No more than two (2) moving violations during the life of the Contract or in the five (5) years preceding the Contract. (d) No more than one (1) excessive speed (per the A.R.S. §28-701.02) violation during the life of the Contract or in the five (5) years preceding the Contract.
• Must be able to pass a DCS Clearance with no substantiated reports.
• When required, the ability to pass a criminal background clearance check, drug screen including marijuana, and if requested a physical exam.
• Must be able to work a flexible schedule.
• Must be able to maintain a high level of confidentiality.
• Must obtain and maintain CPR and First Aid certification.

PREFERRED EDUCATION AND EXPERIENCE

CERTIFICATES, LICENSES, REGISTRATIONS

• None

QUALIFICATIONS

• Language Skills

Ability to respond effectively displaying professionalism, sensitivity, and empathy to linguistic, cultural, social, economic, and individual differences and challenges. Ability to write and maintain accurate and timely documentation. Ability to present information 1:1 and to groups in an organized and concise manner.

• Multi-tasking Skills

Must be able to work independently as well as a member of a team. Must have excellent organizational and time management skills. Must remain flexible and able to handle multiple priorities with the ability to adjust to high pressure and rapidly changing business conditions.

• Reasoning Ability

Ability to quickly assess unique situations and develop and apply strategies to effectively meet the needs of the child and family. Ability to interpret contracts and ensure compliance. Ability to provide exemplary service to employees and outside constituents.

ADDITIONAL ELIGIBILITY QUALIFICATIONS

• Consistently exemplifies Clarvida Core Values of Compassion, Inclusion, Accountability, Advocacy, and Resilience.
• Strong knowledge of Arizona Family Connections process, practice, and components.
• Skills, knowledge, and ability to instruct clients in the following topics:  child development, home management, personal problem solving, accessing community services, and supports domestic violence issues, appropriate discipline and childcare techniques and age-appropriate parenting skills.
• Deliver services in a culturally competent, gender responsive manner.
• Demonstrated ability to manage multiple projects.
• Ability to function independently and as a member of a team in a multi-task environment.
• Must have excellent oral and written communication skills.
• Must have excellent organization and time management skills.
• Proficient in the use of computers and associated software.
• Excellent interpersonal and mentoring skills.
• Excellent organizational skills.
• Ability to build and maintain positive internal and external relationships.
• Ability to provide exemplary customer service to all employees and outside constituents.
• Must be flexible and able to handle multiple priorities, with the ability to adjust to high pressure and rapidly changing business conditions.

MY SIGNATURE BELOW INDICATES THAT I HAVE READ AND UNDERSTAND THE JOB DESCRIPTION AND AGREE THAT I AM QUALIFIED AS TO EDUCATION AND SKILL TO MEET THE REQUIREMENTS OF THE POSITION WITH OR WITHOUT REASONABLE ACCOMMODATION(S):

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EMPLOYEE SIGNATURE            DATE

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SUPERVISOR SIGNATURE            DATE