Veterinary Client Care Coordinator (CSR)
Description
Position Overview:
The Client Care Coordinator's role in our practice is to promote a friendly and professional environment where emphasis is placed on quality medical care, client service & education, and teamwork.
The Client Care Coordinator's role in our practice is to promote a friendly and professional environment where emphasis is placed on quality medical care, client service & education, and teamwork.
Compensation negotiable based on credentials and experience, with a pay rate of $16-$18/hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, and experience. Weekends, evenings, and holidays may be required. These hours are shared amongst our team, as we are a 24/7 hospital, and have a generous pay differential.
The ideal candidate:
· Is friendly and able to demonstrate empathy with clients
· Able to remain calm and compassionate while carrying on a multitude of other tasks
· Works well on a team
· Has exceptional customer service skills
· Previous experience with patient scheduling preferred
· Previous veterinary experience preferred
· Bilingual speaking (Spanish) abilities a plus
Responsibilities:
· Greet patients in a prompt and friendly manner
· Checking in patients in a timely fashion
· Schedule appointments
· Receive all incoming calls with a calm, pleasant, professional demeanor
· Maintain cleanliness and professional appearance of waiting room and reception area
· Payment processing and cash handling, and account balancing
· Accurately update client files and document communications
We invest heavily in our employees with many opportunities for growth and development! We offer outstanding benefits including medical, dental, vision, paid parental leave, 401k, PTO, continuing education, and generous pet discounts!