Veterinary Client Service Representative

Customer Service/Client Care Meridian, Idaho


Description

Position at All Valley Animal Care Center & All Valley Resort

We are seeking an upbeat, self-starter with customer service experience to join our team at All Valley Animal Care Center!

If you are passionate about helping animals and like to work in a fun but challenging workplace, this is the job for you! Must be able to interact with a variety of clients with tact and diplomacy, must be friendly and compassionate. This is a full-time position, so our ideal candidate will be able to work between 30-40 hours a week, which will include a combination of day, evening, weekend, and holiday shifts. 


Check out our amazing benefits!!

Competitive pay

Hospital Incentive Program

Medical/Dental/Vision/Life Insurance packages

401K Matching

Pet discounts for up to five of your own pets at any Thrive Pet Healthcare location

Access to free continuing education and other learning opportunities

Paid Parental Leave

Paid "Purr-rental" leave for new adoptions

Mental Health and Wellness Support

Tuition Support and Discounted Tuition Rates through Penn Foster!

Employee Assistance Program

Continued Career Opportunities

The ideal candidate is:

Professional

Dependable

Demonstrates a positive attitude

Excellent Communication

Enjoys working with awesome co-workers

Superior customer service skills

Loves pets and people

Why work at All Valley Animal Care Center?

Although our hospital mascot, Forrest, is reason enough to work here, we also have an amazing team that works very well together.

If you are passionate about pets and providing exceptional customer service, we want you to join our team! For more details about our hospital check out our website: https://allvalleyanimal.com/ 

Job Duties:

Providing quality, professional service to all clients whether in person, over the phone, or through email. Readily acknowledges and engages clients and actively listens to their concerns. Serves as liaison between client and DVM.

Promptly answering phone calls or replying to email messages and efficiently directing questions to the appropriate individuals. Demonstrates ability to triage situations and advise a client when an appointment is recommended. Makes reminder calls as necessary

Accurately scheduling appointments and boarding reservations as applicable.

Precisely dispensing pharmaceuticals as needed and calls in prescriptions to pharmacies.

Using computer information system to accurately process client payments and maintain current client/patient records. Ensures appropriate forms are completed for euthanasia, surgeries, etc.

Providing knowledgeable information to clients regarding our products and services.

Accurately processing payments and balancing cash receipts.

Assisting in maintaining the cleanliness of client areas.

Apply today! We look forward to hearing from you!