Thrive Pet Healthcare Careers

Description

• Provide day-to-day coaching and supervision of ER/ICU technician team members.
• Ensure there are set OSHA regulations for the hospital and team members are trained appropriately. Conduct hospital safety meetings at least every 6 months.
• Maintain and oversee the Radiology compliance in the hospital; to include dosimetry badge reports and exchanges, exposure checks for protective equipment, and patient logs.
• Maintain PPE logs and ensure we always have appropriate PPE.
• Maintain and oversee cleaning and maintenance of all laboratory equipment, including maintaining a checklist for each piece of equipment.
• In conjunction with other hospital leaders, Maintain Policies & Procedures for the medical support team; meet with Hospital Administrator about concerns and policies needed.
• Work with the Department Leads to ensure team members are providing adequate support and departments are running efficiently.
• Brainstorm with the leadership team about ways to improve efficiencies and ways to help our teams provide better patient care.
• Oversee schedules for medical support team members within the set budget of the department at least 90 days in advance.
• Manage and approve time-off requests for emergency department technicians per hospital policy ensuring appropriate coverage for each department when approving.
• Coordinate the holiday schedule for technician team members at least 2 months in advance to ensure adequate coverage during busy holidays.
• Perform 1:1 conversations and supply feedback for all emergency technicians monthly.
• Assist the Hospital Administrator in the hiring, accountability discussions, and termination of team members as needed.
• Oversee training of all new ER team members; ensure all leaders are providing accurate training and providing regular feedback.
• Perform employee evaluations and reviews for ER team members with the assistance of the Hospital Administrator.
• Manage daily, weekly, and monthly cleaning and maintenance checklists for the technician teams to ensure completion of assigned duties and appropriate cleanliness of the hospital
• Assist any team member as needed to provide a relationship-centered practice.
• Perform other duties as assigned

• Acts as a champion for change and identifies documents, shares, and promotes best practices.
• Drives accountability of all team members in achieving goals.
• Facilitates clear and consistent communication within the leadership team, with all team members and with clients.
• Consciously leads by example to shape a positive culture based on trust and teamwork that caters to the needs of our clients.
• Demonstrates leadership and collaboration by building relationships and rapport with staff teams quickly and actively engaging the team in collective problem-solving.
• Excellent trainer of individuals on systems, process, and how to be successful as part of the team.
• Manage time and tasks of yourself and the team appropriately remaining flexible to provide support as needed.

• Partner with the Practice Manager to address staffing needs including hiring, training, reviewing, and disciplining of staff.
• Implements performance-based incentive, rewards, and recognition programs.
• Creates staff schedule and manages labor costs to budget.
• Provides leadership, coaching, and mentoring to elevate the team to increased performance and productivity levels.
• Conduct 1:1 conversation with all members of the technical team at least quarterly.
• Passionate about maintaining a safe, harassment-free work environment by providing resources, support, and supervision to the team.

• Demonstrates and reinforces the highest level of client service.
• Resolves client issues and escalations; oversees client follow-up communication.
• Drives client visits through strategic client communication.
• Heads off and resolves client concerns in a courteous and timely fashion.
• Always assumes positive intent when dealing with any situation.

• Participate in the development and implementation of hospital procedures and policies.
• Design workflow systems and processes that consistently drive results with the end goal of providing an outstanding client and pet experience.
• Identify growth and innovation opportunities based on experience and interaction with team members.
• Manages priorities across and within areas of the hospital; ability to productively prioritize tasks.

• 75% floor responsibilities and 25% administrative
• CVT or RVT preferred
• Minimum 2-3 years emergency experience
• Minimum 1-2 years leadership experience
• Some nights and weekends required
• Some on-call required