Veterinary Client Service Representative
Description
Dr. Boyd's Pet Resort San Diego is seeking a Veterinary Client Service Representative to join our team!
Schedule: 40 hours a week, 5 shifts - 8 hours.
Hourly Wage: $18-$22/hr. depending on experience and skillset
In this role, you are an ambassador to our clients and your main focus is to ensure that our client’s needs are met in a timely manner while demonstrating a sincere compassion for our clients and patients. You are the liaison between the client and the medical staff and are responsible for maintaining a smooth and efficient workflow between the front office and the technical staff. You will be performing public relations and clerical responsibilities and must be detail-oriented and work well under pressure.
Essential Job Functions:
- Greet clients and their pets with prompt professionalism and courtesy
- Enter/Update client information in Practice Management system
- Admit incoming patients
- Present treatment plans & invoice for services
- Discharge outgoing patients
- Schedule and confirm appointments
- Accurately take client payments
- Maintain confidential medical records
- Maintain all aspects of work place organization and cleanliness
- Answer incoming phone calls
- Scan and file medical records
- Fax/ E-mail information to client and primary veterinarian medical staff
- Facilitate obtaining medical records from primary veterinarians
- Provide options to clients and obtains signatures on corresponding legal forms
- Other duties as assigned by Supervisors and Management team
Experience & Skills Requirements:
- 1-2 years of veterinary clinic/hospital experience required
- Veterinary Emergency or Urgent Care experience highly preferred
- Ability to work weekend days
- High school diploma or equivalent
- ezyVet experience preferred
Why work for Dr. Boyd's Pet Resort and Veterinary Center San Diego?
Dr. Boyd's Pet Resort and Veterinary Center San Diego prides itself on its strong culture. Not only does Dr. Boyd's separates itself through its philosophies and systems, it separates itself by having a dedicated team and culture. Attitude and gossip are not tolerated. We have found that a nice, happy, safe workplace translates into the highest level of care and service for our clients, patients, and guests.
We invest heavily in our employees with many opportunities for growth and development! We offer outstanding benefits including medical, dental, vision, and life insurance, paid time off, continuing education, generous pet discounts, and much more!
Are you looking for a career in veterinary medicine? Dr. Boyd's Pet Resort and Veterinary Center San Diego is a gateway to your success!
Apply Today! We look forward to hearing from you!