Veterinary Client Service Representative
Description
Jornada Veterinary Clinic is looking for a full-time Customer/Client Service Representative!
The Customer Service Representative (CSR) is professional and courteous while handling multiple tasks with many interruptions. They firmly believe in the quality of care provided and communicate this sense of assurance to clients. They understand our clinics services and recommendations and clearly communicate them to clients.
The Customer Service Representative (CSR) is professional and courteous while handling multiple tasks with many interruptions. They firmly believe in the quality of care provided and communicate this sense of assurance to clients. They understand our clinics services and recommendations and clearly communicate them to clients.
As the face of our clinic, the CSR sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.
The successful candidate will bring a positive attitude, a service orientation, and high energy along with:
- Excellent interpersonal communication skills
- Ability to show empathy toward clients and treat animals with respect and compassion
- High emotional intelligence and an awareness and understanding of others’ reactions
- Proven decision-making skills to choose the most appropriate course of action
- The ability to integrate new information into problem-solving
- Proficient computer skills and ability to perform clerical work with speed and accuracy
- Knowledge of general office practices and procedures, Customer Service Representative duties, and telephone technique
About the Hospital
Jornada Veterinary Clinic is a state-of-the-art facility that offers primary care veterinary services for dogs, cats, and exotics in Las Cruces and surrounding areas.
We are open Monday-Thursday 8am, 6pm; Friday 8am-4pm
Benefits – our care in action
Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:
- Competitive pay
- 401(k) with employer match
- Mental health resources, including 24/7 access to Lyra Health
- Paid parental leave
- Purr-ental leave for when you adopt a pet
- Employer-sponsored childcare and elder care
- Personalized care for every family-forming journey
- Discretionary funds and FREE CE courses
- Pet perks and veterinary service discounts
- Student loan management tools and assistance
Provide your best care with more bridges and less barriers.
We listen to your needs and then meet them. Through training and free CE experiences, your career development can flourish. And in our locally rooted, nationally connected community, you’ll be able to make connections, access opportunities and find support with ease.
Support for you is as vital as the support you provide.
You’ll Thrive With Us
At Thrive, you have the opportunity to develop your career in a way that best suits your goals. Take advantage of our comprehensive learning and skill-building programs to enhance your expertise. You can build your skills and earn credentials through:
- Our vast, diverse, and free library of continuing education courses - ThriveU
- Live, virtual interactive workshops to develop valuable leadership skills
- A program designed to teach you the fundamentals of running a pet hospital
- Move into any specialty, hospital type, or environment – across the nation.
- Leadership training for a thriving and long career in the veterinary profession.
About Thrive
Vet-founded and Austin-born, Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide, united by a mission to shape the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners.
We bridge general practice, urgent care, specialty, and emergency care, and our locally rooted, nationally connected hospitals benefit from Thrive's extensive resources while maintaining their unique identities.
We believe that supporting our people is the key to helping pets thrive through every stage of life.
Join us where #WeThriveTogether. We provide customizable professional development opportunities, a supportive work environment that values work-life rhythms, and 24/7 mental health support.
At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve.