Client Service Manager

Customer Service/Client Care Salt Lake City, Utah


Description

Position at Advanced Veterinary Care of Utah

Advanced Veterinary Care is looking for a Client Service Manager!

Love of people and exceptional communication skills are essential to success. Must be reliable, detail oriented, and comfortable in a fast-paced, variable environment. Requires the ability to assimilate changes while constantly learning. 

Candidate must have:

  • Medical or veterinary knowledge
  • 3+ Years of management experience
  • Flexible availability that may include days, nights, weekends, and holidays
  • Adaptability, being able to change directions seamlessly while demonstrating a positive attitude with clients and co-workers
  • Highly organized and above-average attention to detail
  • Resourceful and collaborative problem resolution skills
  • Strong and respectful written and verbal communication skills

RESPONSIBILITIES TO INCLUDE:

  • Maintaining quality service by establishing and enforcing hospital standards
  • Serve as a member of the leadership team
  • Employee management (interview/hire/develop/review)
  • Maintain and develop proven process' to implement within the team
  • Act as a liaison between the CSR team, and the medical/support team
  • Schedule specialty client appointments. Assist coordination of transfers and consults for referral patients and scheduling admit and follow-up appointments
  • Maintain excellent rapport with a specialty department doctors and support staff
  • Assist with requests from referring veterinarians
  • Assist in inter-hospital communication training and coaching.



We invest in our employee’s happiness and wellbeing!  We offer an incredible benefits package that includes paid parental leave, heath, dental, vision, & life insurance, matching 401(k), PTO, generous pet care benefits, and much more! Visit our website for more information about our practice: https://avcslc.net/.