Client Care Specialist

Customer Service/Client Care Woodland Hills, California


Description

Position at Veterinary Cancer Group SFV

Veterinary Cancer Group SFV is hiring a Client Care Specialis to join our amazing team!

The Client Care Specialist helps front office activities to achieve excellence in client and patient care in the daily operations of Veterinary Cancer Group. Coordinate client and patient admissions and check-out. Has advanced client service skills and basic medical knowledge. Insures that protocols, procedures, policies for office activities; such as those found on the daily check off list, are followed and completed daily, weekly and monthly as required. 

THE FACTS

According to the Veterinary Cancer Society, 1 in 4 dogs will develop cancer at some point. The statistics are slightly better for cats.

The good news is that many diagnosed with cancer, survive, and go on to do happy, healthy pet stuff.

At the Veterinary Cancer Group – one of the largest and most technologically sophisticated veterinary oncology groups in the world – we are working to push past the statistics, and we’d love you to be part of this journey.

We are seeking compassionate and enthusiastic Client Care Specialists to join our growing team. If you are looking for a stimulating career in one of the most interesting veterinary fields, eager to learn from Board-certified specialists and sharpen your skills, excited to make a recognizable difference in animals’ lives and those who love them, we want to hear from you.


THE ROLE

This isn’t the usual type of customer service role. It calls for champions. Those who can rise to the occasion and quietly pat themselves on the back when no one is looking, knowing that their role at the forefront of animal medicine makes a recognizable difference to patients, and those that love them.

If this sounds like you, and if you can tick off some of the boxes below, let’s talk.

You understand that as cancer is a disease ‘shared’ with humans, great oncology care matters to millions. (Yep, dogs get prostate and breast cancer)

You want to be involved at the leading-edge of medical care, working alongside some of smartest, friendliest, peers, doctors, specialists, and support staff in a modern, something-to-text-home about, location.

You’re ambitious, professional, a quick study, not afraid to go the extra mile, and ready to enjoy industry leading benefits.

You’re empathetic, positive minded, and love people who love their pets.

You’re driven and curious enough to apply for a role you believe is more than what you’re used to – and this gets your heart pumping faster.

THE RESPONSIBILITIES

  • Process payments.

  • Prepare information packets for new clients.

  • Maintain and purge medical records.

  • Send purge letters to check on patients that have not been in.

  • Dispense medications and review with client at check out.

  • Have a basic knowledge of medical terminology.

  • Greet clients and patients in a friendly manner.
  • Get weights on patients and update computer.

  • Escorts and place patients in examine rooms. Place the chart and plastic place marker in the bin located on the front of the exam room door.

  • Notify the doctor of the patient’s arrival.

  • Confirm appointments for the following day.

  • Prepare drop-off charts by attaching a drop-off form, cage card and name tag to the front of chart and placing in the drop-off bin located on the front desk.

  • Answer all incoming calls by saying the company name and your name, then route to the appropriate person.

  • Set up and schedule all appointments for new patients and rechecks.

  • Track no shows and canceled appointments by making a note in the medical record.

  • Gather new patient’s records by calling the referring veterinarians office.

  • Enter new client and patient information into computer.

  • Enter into the computer all correspondence into patient’s medical record.

  • Keep existing client and patient information up to date.

  • Light cleaning of the exam rooms and front lobby area.

  • Check clients out by receiving and processing payment for services rendered. Also reviewing and printing invoice.

  • Receive signed surgery/treatment consent forms and euthanasia forms.

  • File chart after appointment is complete.

  • Monitor incoming faxes and distribute appropriately.

  • Attach laboratory results to the front of chart and place in the designated area for doctor’s reviews.

  • Learn opening and/or closing procedure if scheduled on your shift.

  • Perform other duties as assigned


THE RESULTS
Of course, there is way more to the job, but if you’re curious, and hungry to work where there are more smiles than tears, and where there’s the potential to strengthen your career, reach out to us to today – we’d be delighted to hear from you. We won’t bite.
Job Types: Full-time, Part-time
Pay: $19.00 - $23.00 per hour

Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Life insurance
Paid time off
Parental leave
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Schedule:
10 hour shift
8 hour shift

Work Location:
One location

Company's website:
www.vetcancergroup.com

Benefit Conditions:
Full-time employees eligible

Work Remotely:
No

COVID-19 Precaution(s):
Personal protective equipment provided or required
Temperature screenings
Social distancing guidelines in place
Sanitizing, disinfecting, or cleaning procedures in place

Apply today! We look forward to hearing from you!